Sales Support Associate II
Coach
Cookstown, ON, CA
2d ago

Job Description

Sample of tasks required of role :

CASH WRAP :

Greeting the customer with a smile and with eye contact and offering your name

Interact genuinely and naturally with the customer

Read cues and determine customers’ needs

Conduct email / name capture, where permitted by law

Maintain accuracy when operating POS

Maintain cash wrap organization and cleanliness

Suggest multiple add ns and sell gift cards

Create lasting impression by genuinely thanking customer and provide reason to return

Represent Coach brand appropriately

STOCKROOM / WAREHOUSE :

Receive shipment and transfers

Notify Store Management when new product arrives

Scan cartons / transfers, verifying store information is correct

Process shipment / transfers according to Coach standards and timeframes

Organize and clean stock room daily; to include offsite / remote warehouse as applicable

Shift / organize product in the stockroom; react to sell through and make room for new product

Manage stock levels / product ownership in back-of-house and sales floor

Prepare and conduct regular cycle counts, as directed

Participate in store physical inventory counts, as scheduled

SALES FLOOR :

Regularly analyze sales floor to assess replenishment needs

Replenish sales floor / assigned zone

React to sell through and execute visual merchandising needs.

Support sales floor activities, as directed

Respond to customer requests confidently; partner with sales team or Store Management, when needed

Upkeep housekeeping standards

Requirements

Education : High school diploma or equivalent; college degree preferred.

Schedule : Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days.

Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

  • Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others;
  • lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly;
  • is not afraid to take negative action when necessary.

  • Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions;
  • tends to be seen as original and value-added in brainstorming settings.

  • Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services;
  • acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

  • Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture;
  • isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

  • Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers;
  • very bottom-line oriented; steadfastly pushes self and others for results.

  • Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization;
  • builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

  • Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement;
  • experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

  • Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective;
  • is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

  • Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions;
  • is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves;
  • will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

  • Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes;
  • fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team;
  • creates a feeling of belonging in the team.

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