Manager Lounge Services
Calgary International Airport (YYC), Calgary, CA
26d ago

Job Summary To efficiently and profitably manage and direct Lounge activities by providing a safe, quality product covering a range of services to its customers.

Responsibilities Planning :

  • Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager;
  • Efficient Resource Planning (manpower, equipment);
  • Must comply with Swissport’s standard operating procedures (SOPs) and policies;
  • Quality Management :

  • Ensure service levels are achieved;
  • Maintain close and effective business relationships with suppliers, customer, and various control authorities such as Airport Management, Licensing, Inspection agencies;
  • Establish strong leadership within all supervisors and lounge employees through excellent communication skills and a positive work environment;
  • Controlling & Reporting :

  • Monitor and control performance KPIs such as cost per guest, productivity, etc. and ensure they are within established goals;
  • Ensure that all records of all transactions relating to the operation are maintained;
  • Ensure that administrative and control policies and procedures are maintained;
  • Assures all employees comply with company rules and procedures and other authority requirements;
  • Take corrective action with subordinates as needed;
  • Supporting :

  • Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs;
  • Oversee sales and marketing activities as set-out by the commercial department;
  • Implement, maintain and closely supervise all safety and security measures related to people, equipment, and facilities involved in the operation;
  • Solves conflicts / irregularities and takes appropriate action;
  • Participate in meetings internally and externally as may be required;
  • Implements and monitors the local emergency plan.
  • Qualifications Required

  • Bachelors or Associates degree a plus, but not required;
  • Minimum 8 years of managerial experience in the hospitality / food service industry with strong focus on procedural compliance, safety practices and continuous improvement processes;
  • Proven ability to work independently and as part of a team;
  • Highly motivated self-starter, who can effectively prioritize, multi-task and manage to accomplish objectives within prescribed deadlines;
  • Excellent organizational skills with attention to detail;
  • Strong knowledge of food safety, best practices;
  • Outstanding communication skills including written, oral, interpersonal and presentation;
  • Ability to be "on call" 24 / 7 for emergencies;
  • The nature of this position demands discretion, good judgment and prompt, accurate decision-making, as well as the management of complex situations;
  • Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel;
  • Ability to work under pressure;
  • Knowledge of French, spoken and written will be an asset.
  • Equal Employment Opportunity Statement Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.

    Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

    About us

    Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents.

    Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance.

    We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple To provide the aviation industry with consistent and tailor-

    made solutions around the globe, for a better customer experience .

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