Manager of Operations & Customer Support
Can Care Health Services
Calgary, AB TX N, CAN
21h ago


Manager, Operations and Customer Support - Calgary South Clinic

CBI Health is seeking a Manager, Operations and Customer Support to lead a strong Customer Service team and ensure consistency in the execution of established systems, structures and process that lead to superior business and clinic performance.

This role will oversee the Calgary South clinic location and report to the Manager of Clinical Services.

If you enjoy driving performance and wish to develop your leadership and people management skills while exemplifying CBI Health's Purpose, Promise and Values, we welcome you to apply!

As Manager Operations and Customer Support, you will :

  • Lead team engagement initiatives for retention of non-clinical staff; work collaboratively with the Regional Manager and Manager of Clinical Services
  • Coach, mentor, develop and performance manage non-clinical team members through consistent use of PPD process
  • Execute plans to safeguard effective operational and financial controls; ensuring that processes align with standard operating procedures and comply with contractual agreements and privacy policy
  • Ensure the team has the tools and training to deliver expected operational outcomes
  • Ensure consistency, efficiency and effectiveness in approach to the customer experience
  • Ensure compliance with clinic processes and consistently meet expectations in management of the referral life cycle
  • Manage, document and follow up on facilities requirements as per CBI Health Standards and policy
  • Perform operational analysis through documentation, reporting and analysis of data, throughput, cash management, schedule management and business performance
  • Ensure effective and timely communication between staff and stakeholders / customers
  • Develop and execute appropriate action plans to address gaps in client / customer experience
  • Create a high performance culture, leading by example; performance managing and mentoring / coaching; supervising and training of support personnel
  • Here’s a look at our total rewards :

  • Competitive compensation
  • Comprehensive benefits and rewards package
  • Flexible working hours
  • Virtual Care Options
  • Continuous learning and skills development
  • Autonomy to explore and reach your career goals including the opportunity to progress to leadership
  • About CBI Health :

    CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services.

    Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth.

    With over 12,000 dedicated staff supporting over 800 communities across the country, we deliver proven outcomes that meet the evolving healthcare needs of Canadians.

    Join us at CBI Health - where working together makes great things happen!


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