Employee Type : Full-Time, Casual, Evenings and Weekend roles available
ABOUT THE ROLE
The Client Service Coordinator, under the direction of the Client Service Manager, handles client care and service inquiries, arranges client care and service, schedules Field employees, and maintains scheduling information and data as required.
A DAY IN THE LIFE
Handle and document client inquiries regarding requests for care and service
Assess client service needs in consultation with the Supervisors; schedule licensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees;
promote consistency of nursing assignments and coordination of services.
Notify clients and Field employees regarding initial and ongoing schedules
Complete data entry and maintain accurate current scheduling documentation
Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation
Participate in ongoing internal and / or external continuing education activities
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Employee will maintain relevant level of knowledge of ICH (International Conference on Harmonization), GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmocovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and on an as needed basis.
With this knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required.
Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems
Participate in processes relating to regulatory and / or contractual reporting requirements
Complete other tasks as requested.
WHAT YOU BRING TO THE TEAM
Education in Healthcare is an assest
Completion of a recognized Program ideal, such as Medical Terminology
A minimum of two years related customer service experience, preferably in healthcare
Other Skills and Abilities
Exceptional organizational and interpersonal skills
Proven ability to work both independently and as part of a team
Ability to meet deadlines and strong commitment to continual learning
Demonstrated competency in keyboarding and Windows scheduling software
Ability to operate all standard office equipment; proficiency in written and spoken English
Bayshore is committed to a high quality and safe environment for both our staff and clients / patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.
g., two doses of a two dose vaccine series or one dose of a single- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire.
Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
All Bayshore locations operate in accordance with all applicable Federal and Provincial Accessibility & Human Rights legislative requirements.