Automotive Parts Associate
Canadian Tire Beacon Hill (Store 611)
Calgary, Alberta, Canada
1d ago

Summary

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system.

The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

Responsibilities and Tasks

Customer Service

  • Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
  • Smiles, makes eye contact with and greets customers.
  • Directs or guides customer to the location of requested items.
  • Answers questions and provides friendly advice and services to customers.
  • Suggests value-added and related products to customers to ensure they go home with what they need.
  • Ends the discussion with the customer using a closing statement (e.g., Is there anything else I can do for you today? Did you find everything you were looking for?
  • Thank you for shopping at Canadian Tire ).

  • Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
  • Handles multiple customers in an effective and efficient manner.
  • Deals with challenging situations in a professional manner.
  • Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.
  • Operations

  • Sources and orders automotive parts for customers though authorized suppliers.
  • Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
  • Processes returns, warranties and castings as required.
  • Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
  • Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
  • Stocks shelves and merchandise display areas using modules and planograms as guidelines.
  • Walks their assigned sections to understand what needs to be accomplished on a daily basis.
  • Maintains inventory accuracy and identifies / reports low stock levels (e.g., hole check and bin cap analysis).
  • Reports stolen and damaged goods to Management.
  • Locates products in the warehouse.
  • Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.
  • Participates in meetings and all training as required and listens to feedback to improve their own abilities.
  • Complies with company, store, department, and Automotive Service Centre policies.
  • Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
  • Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
  • Completes other tasks, as required.
  • Requirements

  • Demonstrated automotive subject matter knowledge and interest.
  • Basic math and typing skills.
  • Good working knowledge of automotive parts lookup system.
  • Ability to operate a cash register is an asset.
  • Ability to work under minimal supervision with computerized systems.
  • Experience in a similar role, in a Canadian Tire Store or Automotive Service Centre, is considered an asset.
  • Required Skills and Abilities

    Successful candidates will demonstrate the following competencies :

  • Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
  • Strong belief in the Canadian Tire Values of honesty, integrity and respect .
  • Ability to serve customers in a professional manner and to inspire their confidence and trust.
  • Ability to work effectively in a fast-paced, customer-focused environment .
  • Strong communication skills , ability to listen carefully and to give precise instructions.
  • Aptitude for building and maintaining interpersonal relations , both with customers and coworkers.
  • Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
  • Ability to multitask, adapt and cope with challenging and changing situations .
  • Positive attitude, punctuality and solid work ethic.
  • Potential Career Opportunities

  • Next levels : Service Advisor, Department Manager and Service Manager.
  • Other automotive opportunities in a large network of more than 485 Canadian Tire Automotive Service Centres across the country.
  • Career opportunities across the larger Canadian Tire Family (Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).
  • Physical Demands and Working Conditions

    In compliance with the store’s Health and Safety Policies and Procedures :

  • Standing / walking for 8 hours.
  • Lifting and / or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from light to heavy .
  • Lifting and turning repeatedly throughout the shift.
  • Lifting above the shoulder, from floor to shoulder and floor to waist.
  • Going up and down a ladder while carrying merchandise.
  • Walking and carrying things at the same time and pushing / pulling, as required.
  • Twisting, turning, reaching and working above shoulder level.
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