Customer Solutions Specialist
Montreal Dorval, QC, CA
6d ago

Customer Solutions Specialist-MON19389


BOMBARDIER Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency,reliability and safety.

We are a global organization focused on working together with a team spirit. In your role, you will :

  • Be responsible for fielding and answering customer inquiries in a timely and efficient manner .
  • Accept aftermarket parts orders via the telephone, email and portal; process customer purchase orders in SAP and follow up on customer deliveries.
  • Manage customer accounts and take responsibility for providing answers in a timely fashion.
  • Deal with invoice inquiries, Material Return Authorization requests, customer backorders and general customer requirements.
  • Qualifications

    As our ideal candidate,

  • You must have a Bachelor degree in business administration or similar, combined with a minimum 5 years customer service experience.
  • You have strong computer skills.
  • You have a strong command of the English language (written and spoken).
  • You have good knowledge of the French language.
  • You are perseverant, autonomous and you have the ability to evolve in a changing environment.
  • You are customer oriented and can offer an amazing customer experience.
  • You are a good team Player.
  • You have After-sales customer service experience in aerospace (an asset).
  • Must be able to work flexible hours ( night / weekend shift may be required).
  • We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

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