Operations Processes & Solutions Expert - Americas
Montréal, CA
10h ago


Are you interested in working for a medium-sized international company specialized in freight forwarding, showing a clear strategy and double-digit growth for 20 years?

Are you reliable , recognized for your excellent communication and analytical skills? Do you constantly challenge yourself to improve?

Do you think out of the box and are you innovation driven?

Do you feel in line with our Motto : The Clients, Profit & Fun Company?

Then join CLASQUIN as an Operations Processes & Solutions Expert in the Americas !

Your missions will be :

Key user animation & training

  • Build & animate a network of Key Users within the operations inside your perimeter (challenge proposed profiles)
  • Elaborate / Update Training strategy and organize regular training courses
  • Organize webinars for the operations and animate training campaigns as part of our global team of experts
  • Implement Key Users governance within your perimeter
  • Operational Excellence & Control

  • Address operational excellence leveraging our Transport Management System (TMS Cargowise One) and more broadly the digital solutions at your disposal
  • Assess any local compliance needs (customs), propose an appropriate solution and deploy it within operations
  • Transform needs from the Key Users, management and other functions into a process with an end to end view while respecting our core processes
  • Challenge needs and organization and propose solutions
  • Pilot operational KPI with operations managers and branch managers and propose a plan of actions in case of deviation (process, organization, training )
  • Ensure operational efficiency, process documentation & coordination with overseas branches
  • Implement core processes within your perimeter
  • Propose adjustments to better match local usages
  • Be responsible for analysis and improvements measures
  • Drive associated change requests & follow up on results
  • Act as project manager when necessary
  • For selected global improvement projects, act as the project manager for the group (implement governance, follow up, implement & measure KPI, alert )
  • Solutions Management

  • Support level 2 of Cargowise One using incidents management system
  • Define client specific processes when EDI / Reporting are in place (Live by Clasquin) and set up Cargowise One and Live by Clasquin accordingly
  • Deliver associated documentation to ensure proper transition of these processes to the end-users (Training & Support)
  • Define and promote standards for data, solutions & governance
  • Ensure follow-up & monitoring
  • Test new releases
  • Review new functionalities and propose deployment / activation
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