Senior Business Analyst (TELUS Digital)
TELUS Digital
Toronto, ON, CA
1d ago


Overview : TELUS Digital is looking for a dynamic, enthusiastic and driven individual to join our Customer Service Excellence Leadership Excellence Program team.

Reporting into the CSE Leadership Excellence Program Manager, you will be accountable for the business analysis, strategic direction and performance of the program through all phases of delivery.

You will measure the program’s success, proactively drive enhancements using data, and report on learning stats for each VP group within CSE.

You will contribute to solution strategies based on business needs in supporting programs and roadmaps. Your skillset must incorporate thought leadership and the ability to tie the data into driving the strategic vision story for the program.

About CSE Leadership Excellence Program and the team : We are pulling a core working team together from CE, Field and Digital to design, develop, deliver and sustain a single leadership development program across CSE.

This is an exciting opportunity to really make a difference for our people leaders and we are looking forward to forging ahead to create something truly special for CSE.

The CSE Leadership Excellence Program team consists of highly skilled professionals that collaborate as integrated partners to tackle the ever evolving learning and development needs of our people leaders, and aspiring leaders.

We are continuously looking for opportunities to improve operational efficiency, and contribute to an environment that fosters the evolution from a traditional learning experience to a new learning ecosystem with a focus on experiential learning, innovation and self driven curiosity.

Do you enjoy working in a supportive and collaborative team-work based culture? Are you passionate about leadership development, have a high tolerance for ambiguity, are willing to wear multiple hats, and action oriented?

Read on. Here’s the impact you’ll make and what we’ll accomplish together! As a Senior Business Analyst for the CSE Leadership Excellence program, you will leverage your strong analytical skills to drive efficiencies for this new and exciting program

  • You will use your strong analytical skills and proven delivery track record to plan, execute, and deliver on complex, transformational initiatives
  • Your ability to collaborate across business units and with key stakeholders, as well to develop strong partnerships with business leaders, will be critical in helping us deliver on our objectives
  • You will successfully contribute to the launch of robust solutions, by identifying the cost benefit analysis, economic / ease modeling and planning and implementation support
  • You will contribute to the program’s success by using your stellar data scientist skills to analyze and report results, assess needs and recommend appropriate enhancements to drive the CSE LE vision
  • You thrive in a fast-paced and changing environment that is very rarely black and white
  • You have the ability to create the bookends to the 'data story' vs capturing data based on requests asked from the program team or respective LOB primes
  • You will manage onboarding / adding / removing members (user files and SAP) and SSO configurations
  • You are confident in collaborating with and presenting to stakeholders at varying levels of seniority inside and outside of the organization
  • All members of our team play a vital role in supporting the CSE LE vision and one another
  • We are an open environment that encourages sharing new ideas and thoughts
  • We are ONE agile team there’s no room for egos or blame
  • Reinvent the future of Leadership learning in CSE!
  • We want to work with people who :

  • Demonstrate flexibility and strong analytical skills
  • Have strong communication skills, including the ability to communicate ideas, concepts or complex issues in a clear and concise manner at all levels including senior leaders
  • Are outcome focused and able to connect the dots that others can’t see
  • Are forward thinking and willing to try new ideas
  • Clearly see things from the perspective of our CSE team members
  • Possess advanced analytical, problem solving, and negotiation skills
  • Highly self-directed with the ability to work in the face of ambiguity, complexity and tight timelines
  • Exercise judgment in resolving issues or in making recommendations for solutions
  • Understand implications of decision making and up / downstream impact
  • Have natural curiosity and are a lifelong learner
  • What YOU Bring :

  • You will have a Bachelor’s Degree or higher in Business Analysis
  • The ideal candidate will have a minimum of 5 years of analysis experience leading multiple projects from start to finish
  • You will have a solid understanding of telecommunication operations
  • You have a passion for learning & leadership development
  • You use professional concepts in accordance with company objectives to solve complex problems in creative and effective ways where analysis of situations or data requires an in-depth evaluation of multiple factors which may not be immediately identifiable
  • It’s a given that you will have excellent communication and collaboration skills, and the ability to present information to all levels of the organization
  • It’s important that you demonstrate working knowledge of project management methodologies, principles and practices, as well as good analytic skills and attention to details
  • If you are consistently looking for new ways to do things, we would like to chat with you
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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