Customer Engineer
Microsoft
Mississauga, Ontario, Canada
6d ago

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Do you have a passion for Cloud Services? Do you love to solve problems and help improve the quality of Microsoft's products?

Are you customer obsessed and have a growth mindset? If so, this is a great opportunity for you. The Microsoft Customer Success team is looking for a Customer Engineer.

In this role you will be working with customers and partners building, deploying, operating and optimizing large complex enterprise environments.

You will also be responsible for customer satisfaction, deployment, adoption and support of enterprise Microsoft deployments.

As an Azure Infrastructure Customer Engineer (CE) you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance.

Troubleshooting skills are essential as this role will include working with Microsoft Customer Success Account Managers to expedite incident resolution.

The role can include a mixture of short and long-term customer engagements.

Responsibilities :

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them
  • Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others
  • Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness
  • Consistently apply lessons learned , model personal accountability & teamwork.
  • Contribute & participate with meetings to articulate Microsoft Unified Support offerings to all customers; share knowledge thru communities, adapt for customers
  • Manage crisis situations that may involve politically challenging issues and diverse audiences
  • Qualifications

  • At least 5 years of experience with Microsoft Server products and implementation
  • 3+ years of working experience with deployment of Azure Cloud based solutions
  • Broad and depth skills on Azure Cloud Platform. Experienced in Azure Design Review and deployment, have knowledge of Azure IaaS, High Availability, Azure Virtual Machine, Clustering, service resilience and distributed systems
  • Candidates with Azure PaaS, Dev Ops, Azure Web Apps and Application Insights technologies will be preferable.
  • Knowledgeable in AAD design, architecture, troubleshooting and implementation
  • Knowledgeable in implementation, optimization and troubleshooting of Azure Networking technologies
  • Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs;
  • this may involve writing code

  • Solid understanding of client / server, networking, and Internet technologies fundamentals.
  • Understanding of n-tier solutions
  • Strong Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences
  • Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus
  • Ability to travel internationally and able to obtain a valid passport within 90 days of joining the team
  • Fluency in written and spoken English. Ability to speak French a plus
  • Ability to match technical solutions with customer business requirements
  • Ability to lead and motivate technical communities
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