Manager Emergency Road Service
CAA Club Group
Thornhill, ON, CA
3d ago

Job Description

Our Emergency Road Service team is made up of driven, customer-oriented agents who are obsessed with Member safety. We are looking for a highly motivated and career minded individual to join our team as a Manager of Emergency Road Service.

Why CAA?

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative. We work hard and play hard. We're about doing what's right and feeling good about it.

What You Will Do

In this role you will be ensuring the smooth operations of Road Service Call Centre operations. This is completed through efficiencies in process and ensuring key performance indicators are met across all teams.

You will be responsible for managing all call data and reporting as well as performance of the Road Service supervisors and associates.

You will be coaching, mentoring and developing a supervisor leadership team that will promote a high performing culture throughout the department.

Who You Are

  • Post Secondary Diploma or Degree
  • Minimum of five years of previous management or supervisory experience
  • Ability to demonstrate superior leadership skills through strong people management
  • Strong knowledge of MS Office suite of products
  • Demonstrated knowledge of call centre models and business processes
  • Excellent communication skills both verbal and written
  • Strong analytical skills
  • Internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

    We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

    CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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