IT Support Specialist
DRAKKAR
Montreal, Québec, Canada
19d ago

about the job

Responsible for the support and break / fix of computer hardware and software including peripherals and components to employees.

Perform a variety of installation, move, add, change, and disposal, and support tasks to meet user requirements. Participates and / or leads projects in the implementation of new IT EUC strategic plans.

Demonstrates considerable knowledge of CAE’s computer standard equipment.

your responsibilities

  • Work on the assembly, configuration, installation and level II / III support of computer hardware and software including peripherals and components
  • Maintain and / or create standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities
  • Participate in coordinating internal / departmental project initiatives which may involve multiple IT / User groups
  • Make recommendations on lifecycle of IT technologies and processes
  • Provide multi-sites support outside of our main head quarters
  • Support Telecommunications hardware / software assets such as VOIP, cellular, and mobile devices
  • Actively monitor, detect and remove malwares and illegal or non-authorized software
  • Participate in coordinating user relocation support for all IT equipment
  • Perform cleaning and preventive maintenance of IT equipment and network closets
  • Support and monitor internal applications and tools used by the IT operations group
  • Backup to Helpdesk when required
  • May assist the IT Group Leader with process improvements and establishing and maintaining a set of Service Level Agreements (SLA) applicable to the IT operations groups
  • Significant internal and external client base
  • Regular internal communication with all levels of staff
  • Must be able to work independently and in a team environment. Interfaces with customers, internal users and senior management as required
  • Some domestic and overseas travel may be required
  • our offer

  • Dynamic work environment
  • Exciting projects on state-of-the-art technological equipment
  • Technical challenges
  • Enjoy working with competent colleagues
  • our requirements

  • Strong knowledge and troubleshooting of computer operating systems and office applications (Microsoft Office for Windows and OS, MAC, Outlook, VPN, Antivirus, Encryption)
  • Strong knowledge and troubleshooting of computer hardware computers, portable devices, and related peripherals
  • Strong knowledge of support principles, methods, and procedures in operating computers and peripheral equipment
  • Strong troubleshooting skills to diagnose / repair various hardware and software
  • Knowledge of Microsoft active directory architecture
  • Excellent knowledge of ESD (Electrostatic Discharge) guidelines
  • Knowledge on Network services such as VPN remote access, LAN / WAN, DNS, FTP, and Proxy
  • Excellent organizational skills
  • Strong communication end-user support skills, end-user / peer relationship skills and teamwork
  • Strong ability to learn and support the many different corporate applications and various helpdesk / account administration activities
  • Strong project administration skills required to work across IT groups bringing innovation, creativity, and process management
  • Strong knowledge of maintaining corporate documentation and procedures following group standards and policies, adapting to changes within the organization
  • Strong written and verbal communication skills, bilingual (English and French)
  • Jeremy Maingot

    Directeur de Compte Account Manager

    T 514-871-0567 #2206 F 514-871-0916

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