The Sales Learning & Performance (SL&P) team is a shared-services group function responsible for enabling Intuit’s sales talent and our strategic partners across the globe to do the best work of their lives.
SL&P is responsible for all sales learning & development, onboarding, continual learning and sales performance consulting at Intuit.
SL&P is a strategic business partner to all Intuit geographies and BUs where sales is delivered to our customers, including key locations in the US, Canada, United Kingdom, Australia and Brazil.
As the Intuit business grows and expands globally, SL&P works in conjunction with the sales business units to onboard, develop and enable sales contributors, teams and leaders not only to achieve their sales quotas and plans, but exceed them.
The Sales Enablement Learning Specialist role is an essential contributor to the team. Learning Specialists work in conjunction with other parts of the team including Learning Experience Design team and Sales Enablement Performance Specialists.
Together, SL&P acts as one team, with distinct roles and responsibilities, coming together to execute a shared services delivery support model.
The key responsibilities of the Sales Enablement Learning Specialist include :
Onboard new sales staff in assigned geographies, BUs or teams via a blended approach of on & offline learning interventions supported by our sales LMS.
This could include international travel to support emerging markets and partners.
Provide project and change management support to LMS deployments across new geographies or BUs when needed.
Support ongoing development of LMS content in geographies / BUs via partnership with the Learning Experience Design
Facilitate and coach to any training needs specific to a location where unique product / processes / systems & tools are in place for both new hires (where content is not included in onboarding) as well as to tenured consultants.
Lead, promote and role model training on our unique sales methodology - The Customer Decision Cycle (CDC) including facilitation of all CDC Inductions and other custom-
built CDC content sessions.
Facilitate and coach instructor-led workshops, micro-learnings or virtual sessions as needed.
Lead and own the manager Coach the Coach’ program, focused on driving manager effectiveness in coaching and embedding CDC.
Report on Manager Coach the Coach quantity and quality’ metrics monthly.
Assess and report on manager capability, executing the Sales Playbook to sales management and SL&P leadership.
Design, develop and facilitate webinars on assigned topics to a global Intuit sales audience (expectation is 3 webinars are designed and developed each year;
12 webinars facilitated annually on built content).
Facilitate and coach in other leadership development workshops as needed.
Coach both consultants and managers on effective execution of the CDC, product and process requirements, as well as coaching expertise.
Perform side by side and remote observation of customer-facing sales consultants to gather compliance data and sales insights and use insights to provide sales coaching to drive increased sales effectiveness.
Capture data and complete quarterly Quality Assessment (QA) of consultants for process adherence (compliance).
Report on compliance metrics quarterly to local and central Sales Operations.
Assess, document and capture consultant capability in executing the Intuit Sales Playbook against defined lists of sales competencies using our unique tools (GSET).
Analyse GSET data to identify insights and trends in sales contributor, team or BU development needs and make appropriate recommendations to close gaps to improve performance.
Complete 1-to-1 new talent assessments at regular intervals in the first 30 / 60 / 90 days.
Recommend actions to close any gaps in new hires skills development in their 0-90 day onboarding period.
Partner with multiple stakeholders, including local HR business partners and business managers, to certify new hire talent as sales ready within the 90-day onboarding period.
Agree on actions needed with relevant stakeholders where new hire talent is not meeting expectations.
Monitor, capture and report on new hire speed to competency metrics including achieving or exceeding RAMP target KPIs.
Instill a mindset of customer-driven innovation, rapid experimentation and iteration.
Attend regular meetings including global meetings (bi-weekly).
70% of this role involves facilitation, training and coaching of new hires, tenured consultants and managers.
10% of this role involves designing and developing content with support.
10% of this role involves collating data and performance metric analysis.
10% of this role involves observing, collecting and recording compliance data.
Travel could be up to 30% of your time.
Bachelor's degree or equivalent relevant experience
Demonstrated ability to influence and impact people at multiple organizational levels.
Strong assessment, prioritizing and contracting skills - key stakeholder analysis and ability to set and manage expectations.
Advanced facilitation skills, including skills to open, narrow and close large group discussions, manage dialogue between senior leaders and participants.
Experience in identifying and managing complex group dynamics and reacting real time to changes in content and / or process.
Ability to think strategically in a complex environment.
Strong written and oral communication and listening skills.
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