Job Description : About the role :
About the role :
The Data and Business Intelligence Technology team requires a IT File Transfer Analyst who can apply file transfer expertise and knowledge of file transfer techniques to support internal and external clients in a complex file transfer environment.
What will you do?
Monitor file transfer events and alerts, triage / analyze and resolve or escalate as appropriate
Follow established procedures to service and support the file transfer environment
Accept user requests, triage and analyze them, then complete or assign as appropriate
Handle changes, incidents and problems per ITIL model
Consult with internal and external clients to determine requirements for successful project deliverables
Act as an interface and provide advice and backup to other analysts and network support personnel
Work with external vendors and service providers as required
On-call support and some overtime (outside regular scheduled shifts) may be required
What you need to succeed :
University degree of college diploma
Ability to manage multiple projects / tasks, organize work and set priorities
Strong analytical skills with an eye for detail and accuracy
Customer and results focused, with an ability to work with stakeholders to understand and act based on their needs and achieve a valued result
Comfortable with ambiguity and able to operate in a matrix environment with complex tasks
Comfortable learning new applications and processes quickly with minimal direction
Preferred Skills :
Ability to work with a minimum of supervision
Good verbal and written communications
Good practitioner of incident management, problem management and change management processes
Strong technology skills
Demonstrated team player and a positive attitude
Experience in supporting Sterling File Gateway, Integrator
Experience in onboarding clients
Experience in supporting an automated file transfer environment
Knowledge of mainframe JCL and scheduling
Certified in Industry recognized certifications such as Cisco's CCENT / CCNA
What’s in it for you :
Competitive salary and bonus structure influenced by market range data
Pension, stock and savings programs to help build and enhance your future financial security
A common sense dress code, where you dictate how you dress based on your day
An environment of continuous learning and improvement
The opportunity to move along a variety of career paths with amazing networking potential
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.
In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.
Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.
We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-
mail a request to thebrightside sunlife.com.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range :
55,000 / 55 000 - 90,800 / 90 800
Job Category : IT - Technology Services
Posting End Date : 25 / 07 / 2019
25 / 07 / 2019