Team Lead: Application Production Support (Atlas2)

BNP Paribas

Montréal, QC, CA

10h ago

At BNP Paribas Canada, it is our employees which make the difference... Our 75 nationalities are part of our diversity!

Do you like challenges, a structured framework, the prospect of optimizing and innovating? You are known for your originality and want a certain freedom to think while sharing your knowledge and ideas?

Come help us contribute to the growth of our Canadian platform!

You will benefit amongst other things from :

Access to social volunteer and recreational programs, via our many Employee Resource Groups (ERGs)

Opportunities for career development through active internal mobility and our innovative training program : Canada Academy

A brand new workspace, flexible, comfortable and easily adaptable to your needs : remote work opportunities, standing desks, innovation lab.

open meeting rooms and spaces

About the Department

Some activities of BNP Paribas Corporate and Institutional Banking are organized in a follow the sun operating model between the three regions : Asia Pacific, Americas and Europe Middle East Africa.

The teams located in these three regions ensure 24x7 uninterrupted operations, in line with the variety of business hours and business days around the globe.

In the Core Banking domain of CIB Global Banking entity, Atlas2 is a multi-platform / multi-countries / multi-processes application.

The Follow-the-Sun support model implementation is progressing on Atlas2 and its petals, including its Infocentre necessitating the creation of the AMERICAS Hub, located in Montreal.

SUMMARY OF THE ROLE

The Team will offer Level 0 to Level 2 support services from Montreal as part of the IT Production Canada platform, in a Global support model.

The ITP Canada platform is looking for a suitably qualified, well organized, dynamic and highly motivated individual to lead the Americas Atlas 2 and related Application Production Support Follow-The-Sun team.

The Team will support a number of critical applications, which are under high-availability constraints. These services range from providing technical and functional support to the in scope activities.

This Team will have focal attention of the Regional and Global Management and its success is crucial for the Business. IT Production Canada is looking for a suitable candidate to lead this FTS team in Montreal.

The IT APS will report to the Team Leader for Application Production Support.

MAIN RESPONSIBILITIES

Client Management

Drive internal and business user related service review meetings covering performance, service improvements, quality and processes

Lead ongoing transformation and continuous process improvement initiates to improve quality, mitigate operational risk and optimize expense

Oversee and evaluate customer feedback to develop quality improvement processes

Engage key stakeholders including IT and Business to discuss exceptions and issues, while providing consistent and regular communications.

Identify KPI and reporting needs across Core Banking IT and streamline KPIs. Generate scorecards / dashboards for management and business reporting.

Manage escalations related to Production across applications and drive stakeholder communications

Governance

Be the Key single point of contact for Global teams for related subjects

Identify and institutionalize key Governance requirements (meeting cadences, governance committees, etc.)

Oversee APS Audit, Risk and Controls framework development and BAU assessments

Prioritize and provide oversight for CTB and RTB initiatives related to productivity, cost and efficiency improvements

Participate in organization of operating committee meetings to report on activities and put forth issues / challenges w.

r.t production support.

Coordinate Service delivery, disaster recovery (DR) and IT Continuity activities; ensure process adherence and alignment with group mandated / OPC guidelines, including other IT Security related matters.

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