ASSISTANT BOUTIQUE MANAGER - YORKDALE, TORONTO
As an Ambassador of the Maison, he / she efficiently assists the Boutique Manager / Director to develop and optimize the boutique performance and profitability by supporting and developing the boutique team, ensuring excellence in boutique operations and client service.
Team Management & People Development :
Under the supervision of the Boutique Manager, partner to design the optimum organization by recruiting the right profiles and ensure proactivity of building a talent pipeline.
Motivate, develop and coach Boutique staff on a day-to-day basis, with regards to selling Cartier products, providing exceptional client service, in partnership with L&D Coach.
Responsible for the integration and training of new comers.
Boutique Performance & Sales Achievement :
Assist the Boutique Manager in developing boutique personnel performance goals. Review the competencies and environment to define action plans to achieve Maison, Boutique and category sales targets.
Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets.
Lead the implementation of action plans.
Client Relationship & Portfolio Development :
Provide the highest levels of client service to support the growth of sales.
Partner with team members to successfully resolve escalated client issues / concerns.
Assists the Boutique Manager to implement and monitor the ROI of CRM programs and actions.
Act as an ambassador of the Maison and support the Boutique Manager in building direct contact with VIP clients.
Boutique Operations & Administration :
Is responsible for ensuring adherence to all Maison and Group policies and procedures, for the team and self.
Is responsible for the back office and administration of the boutique including but not limited to : assist in the management of optimal levels of inventories / model stock;
oversees boutique expenses; ensures the execution and delivery of boutique reports.
Responsible for ensuring optimum boutique maintenance that reflects the brand standards, partnering with the Retail Corporate team as needed.
Bachelor’s degree preferred
Required Experience :
Minimum of three years prior luxury sales and / or supervisor experience is required. Experience with PR events and ability to network is required.
Technical Skills :
Computer proficiency with Word, Excel is required.
Personal Skills :
Additional language skills a plus. Ability to motivate, cultivate and develop a sales team. Excellent interpersonal, communication, organizational and problem solving skills are required.