Assistant Manager
Richemont
Toronto, ON, CA
4d ago

ASSISTANT BOUTIQUE MANAGER - YORKDALE, TORONTO

As an Ambassador of the Maison, he / she efficiently assists the Boutique Manager / Director to develop and optimize the boutique performance and profitability by supporting and developing the boutique team, ensuring excellence in boutique operations and client service.

KEY RESPONSIBILITIES

Team Management & People Development :

  • Under the supervision of the Boutique Manager, partner to design the optimum organization by recruiting the right profiles and ensure proactivity of building a talent pipeline.
  • Motivate, develop and coach Boutique staff on a day-to-day basis, with regards to selling Cartier products, providing exceptional client service, in partnership with L&D Coach.
  • Responsible for the integration and training of new comers.
  • Boutique Performance & Sales Achievement :

  • Assist the Boutique Manager in developing boutique personnel performance goals. Review the competencies and environment to define action plans to achieve Maison, Boutique and category sales targets.
  • Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets.
  • Lead the implementation of action plans.
  • Client Relationship & Portfolio Development :

  • Provide the highest levels of client service to support the growth of sales.
  • Partner with team members to successfully resolve escalated client issues / concerns.
  • Assists the Boutique Manager to implement and monitor the ROI of CRM programs and actions.
  • Act as an ambassador of the Maison and support the Boutique Manager in building direct contact with VIP clients.
  • Boutique Operations & Administration :

  • Is responsible for ensuring adherence to all Maison and Group policies and procedures, for the team and self.
  • Is responsible for the back office and administration of the boutique including but not limited to : assist in the management of optimal levels of inventories / model stock;
  • oversees boutique expenses; ensures the execution and delivery of boutique reports.

  • Responsible for ensuring optimum boutique maintenance that reflects the brand standards, partnering with the Retail Corporate team as needed.
  • Education :

  • Bachelor’s degree preferred
  • Required Experience :

  • Minimum of three years prior luxury sales and / or supervisor experience is required. Experience with PR events and ability to network is required.
  • Technical Skills :

  • Computer proficiency with Word, Excel is required.
  • Personal Skills :

  • Additional language skills a plus. Ability to motivate, cultivate and develop a sales team. Excellent interpersonal, communication, organizational and problem solving skills are required.
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