BMS Service Coordinator
Ainsworth
Surrey, British Columbia
1d ago

Responsibilities

  • Assist clients with technical support when possible.
  • Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
  • Develop schedules for field service personnel, in conjunction with management, taking in to account work order priorities, due dates, time required, location, skills required, work load and urgency.
  • Provide assistance to field personnel if needed.
  • Interface with customers and other departments as necessary to ensure successful completion of service.
  • Assist in the growth of other employees by sharing both job knowledge and expertise.
  • Handle customer service requests using strong interpersonal skills and a customer focus.
  • Act as ESC Automation Inc. an Ainsworth Company customer advocate to expedite issues surrounding quality, service delivery and responsiveness.
  • Provide support, guidance and make recommendations to Operations to ensure customer escalations are resolved.

  • Initiate, change and / or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority.
  • Champions a high performance leading to enhanced customer interface satisfaction.
  • Adhere to all company policies and procedures.
  • Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation / regulations.
  • Adhere to the Company‚Äôs Quality System operating procedures.
  • Perform other duties as assigned by Management.
  • Knowledge of basic Building Management Systems (BMS) & HVAC is an asset.
  • Education and Experience

  • 3-5 years of experience as a Service Coordinator is required
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Attention to detail and multi-tasking.
  • Proficiency with MS Office applications.
  • Ability to exercise independent judgment and take initiative.
  • Ability to work effectively under pressure.
  • Graduate from a career college an asset.
  • Demonstrated coordination, organizational, and interpersonal skills.
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