Services Engagement Manager - R&D, SMB (Remote)
Veeva Systems
Toronto, Canada
4d ago

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries.

Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives.

Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

The Role The Services Engagement Manager (SEM) is responsible for setting our Small to Mid-Sized Business (SMB) customers up for success and representing the entire value proposition and effort behind a Veeva R&D Product Implementation.

This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success for small to mid-sized Vault implementations.

The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.

  • Utilizing their own regulated content management experience and Veeva product knowledge they will structure the right solution, set the right expectations, and identify the appropriate project charter;
  • including staffing, timeframes, and associated costs. Delivery of Proposals and Statements of Work (SOW) are a key deliverable from the SEM, along with potential implementation partner recommendation and strategic alignment of the team prior to project start.

    What You’ll Do

  • Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to delivery
  • Set client and internal stakeholder expectations correctly with a focus on long-term success
  • Provide awareness and alignment with partner ecosystem
  • Position support, training and other solutions that may be needed for a successful customer experience
  • Travel estimate : Less than 25%
  • Requirements

  • Strong written and verbal communication skills, executive level presence and experience in facilitation
  • Ability to engage audiences of varying perception levels
  • Collaborative and consultative work style
  • 5+ years’ experience delivering consulting services, including involvement in selling services
  • Content management experience
  • Bachelor’s Degree required
  • Proven success in selling services
  • Ability to travel
  • Nice to Have

  • Direct Life Sciences Content Management Solution experience, preferably within the clinical, quality, or submissions space
  • Experience with Cloud-based solution deployment
  • Background includes exposure to compliance and validation standards in the Life Sciences industry
  • Perks & Benefits

  • Conveniently located in downtown Toronto
  • Snacks, beverages, and weekly lunches from local restaurants
  • Team events and rec league sports teams
  • Allocations for continuous learning & development
  • Health & wellness programs
  • Weekly yoga classes
  • Ping pong and other games
  • Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva Systems is an equal opportunity employer.

    Accordingly, we are committed to fair and accessible employment practices. Veeva Systems welcomes and encourages applications from people with disabilities.

    Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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