Floor Supervisor
PVH Corp
Lake, ON, Canada,the,on,Niagara
6d ago

Customer Experience

  • Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates.
  • Executes replenishment ensuring sales floor inventory levels and size availability aligns with brand standards; collaborates with management on remerchandising decisions due to sell-
  • through and available backstock.

  • Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
  • Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first; asks our customers for feedback and conveys business opportunities to the Store Manager.
  • Resolves customer concerns quickly while exceeding expectations.
  • Commitment to Efficiency

  • Leads the execution of shipment processing, replenishment, pricing, and visual / marketing directives in alignment with brand standards;
  • achieves or exceeds the brand’s UPH processing standards.

  • Assists in leading merchandising execution, filling in based on sell-through and collaborating with management on new arrival merchandising decisions.
  • Enforces all company tools, policies and procedures; assists with loss prevention training and coaches associates to maintain awareness and report concerns.
  • Assists with effective scheduling to support payroll strategies and budgets.
  • Associate Morale

  • Motivates and inspires associates to achieve sales goals and uphold brand standards; contributes to the recruiting and onboarding of talent to ensure a best-in-class team.
  • Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store team professionally, courteously, and respectfully.
  • Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback for continuous self-development.
  • Embraces innovation, change, and company initiatives; works collaboratively to accomplish brand goals and objectives.
  • QUALIFICATIONS

  • Minimum of 2 years of retail experience required.
  • High school graduate / equivalent preferred.
  • Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested.
  • Excellent communication and time management skills.
  • Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.
  • PVH Canada Inc. shall notify its employees and the public about the availability of accommodation for applicants with disabilities and its recruitment process.

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