Tier 1 - Helpdesk Support
Pearson Education Ltd
North York, Ontario
9d ago

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-

examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.

By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Summary :

Provide prompt and courteous help desk telephone support for learners, instructors and administrators tracking all client interaction and status in our help desk tracking system.

Responsibilities :

Specific duties and responsibilities include, but are not limited to the following. Other duties and responsibilities may be assigned.

Provide prompt and courteous help desk telephone support and email support for learners, instructors and administrators.

Become knowledgeable in supported learning management systems as well as client profiles.

Embanet operates on a 24 / 7 schedule, team members will be required to participate in shift rotation including days, evenings, and weekends.

To serve our international Client base, the successful candidate will work on some Canadian holidays.

Qualifications

Post secondary school education in a related field or an equivalent

combination of training and experience in Internet related field is an asset.

At least one year of Customer Service or Technical Support experience is an asset

Excellent verbal and written communication skills.

Must be self-motivated and able to work in a team environment.

Must be able to multitask in a stressful office environment.

Aptitude for training end-users on software applications.

2 years experience with PC's and peripherals,MS Office, Mac OS, Windows 95 / 98 / 2000 / NT / XP

2 years experience with the Internet and Internet based applications.

Macintosh experience is an asset.

Fluency with speaking and writing in Spanish / French is a plus!

Pearson Canada is committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

Schedule : Full-time Regular

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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