Zone Manager
Paradies Lagardère Travel Retail
Edmonton, AB, CAN
3d ago


  • Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
  • Train and perform all register / cash handling / Loss Prevention functions as outlined in the Standard Operating Procedures
  • Operations

  • Facilitate opening and closing of stores
  • Direct the replenishment of merchandise / supplies, maintain stockroom organization, and engage in receiving functions
  • Ensure store merchandising standards are consistently executed per the company guidelines
  • Coordinate, monitor and align team resources to maximize sales and service potential
  • Resolve basic IT / register issues and escalate as necessary
  • Ensure a safe working environment; inspect and correct work areas on regular basis; report all work place injuries and concerns immediately
  • Prepare for and participate in inventories; verify high risk counts
  • Financial / Business

  • Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
  • Communicate daily with the team; look for additional ways to drive business through product, processes, or people
  • People / Leadership

  • Serve as the Manager on Duty providing leadership during assigned shifts
  • Direct, coach, and train Associates in their daily job assignments
  • Represent and support the company by fostering strong business relationships within the airport community
  • Monitor and address performance issues in a timely manner through a partnership with AGM or GM
  • Contribute feedback on Associate reviews and provide input on Associate counseling
  • Other duties as assigned
  • Physical Requirement

  • Standing for long periods of time and the ability to work in environments with varying temperatures
  • Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances
  • Working Environment

    Retail stores, warehouses or office environments

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