The Senior Project Manager is responsible for coordinating the efforts of the project team and managing the budget and work plan across the Project Management Lifecycle (i.
e. scope management, issues management, risk management, quality, etc.). To ensure desired outcomes are achieved including benefits realization.
Manage complex approved Projects for a business unit as a program in accordance with internal policy and procedure. Work closely with peers, business unit heads, sponsors and key stakeholders through all project lifecycle phases, including initiation, selection, analysis, design, development, integration and test, implementation, and benefits realization ensuring desired outcomes.
Deliver (as part of each project) guidelines for ongoing maintenance & support of solutions delivered; ensure alignment with IT current and planned technical infrastructure, business strategy;
ensures seamless introduction of change to production environments.
Ensures project teams follow the PMO Methodology standards, and related policies
Collaborates with sponsor(s) and stakeholders to set and continually manage project expectations while delegating and managing deliverables with team members and stakeholders.
Continuously assess potential opportunities for integration, simplification and potential issues / risks and conflicting priorities, and raise these as appropriate
Build, manage and influence networks both in the business and within the IT to help ensure projects and initiatives have a seamless, positive impact on the client and employee experience;
Ensure project design and execution supports the strategic goals and objectives
Ensure full understanding of the risk and benefits of each new major initiative and that any inter-relationships and risks are identified so informed decisions can be made.
Establish and maintain initiative and project reporting to inform sponsors and stakeholders of key milestones, accomplishments, issues and risks.
Initiate and manage the project(s) against defined scope and budget using procedures and policies. Work with business partners in the development of appropriate business cases, KPIs, risk assessments, budget management, resources, timeframes
Perform post-implementation review to ensure benefits are realized; measure KPIs to ensure both tactical and strategic transformation has taken place.
Identify new approaches, ways to improve our speed to market, enhancements to processes and contribute to championing a process improvement culture.
Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
Monitor staff performance and complete performance reviews
Assesses variances from the project plans, budgets and schedules, develops and implements changes as necessary to ensure that the project remains within specified scope and is within time, cost, and quality objectives, and keeps management aware of the situation.
Identifies and addresses skill or knowledge gaps on project team(s) in order to improve project management and delivery outcomes
Builds and maintain relationships with internal partners, external vendors / consultants ; communicates concerns in early stages for escalation and prompt corrective action
4-7 years managing and successfully implementing large programs with a high level of complexity and risk in an IT and business environment
Has managed all aspects of multiple projects to ensure project goals and outcomes achieve business objectives
Cross-Functional Business Change Management experience (i.e. people, process and tools)
6 years of progressive broad-based information systems and business experience
Knowledge of SAP is an advantage
Demonstrated knowledge of PMLC PMP Certification (optional)
Ability to lead and influence executive and peers, and project teams to ensure best possible outcomes
Highly effective communicator
Excellent listening, coaching, group facilitation and conflict resolution skills
Expert in defining and analyzing problems and arriving at solutions
Solid knowledge of financial services products (i.e. loan processing) & processes i.e. (i.e. collections process, underwriting process, etc.)
Well-developed interpersonal and client, stakeholder, and vendor management and relationship skills
Excellent team-building skills
Proven risk management