What you’ll get to do :
Perform a juggling act balancing a friendly sales and service approach with demonstrated ability to proactively listen, identify opportunities to deepen member relationships and solve problems.
Build relationships with members in branch and deliver an outstanding member experience by meeting their initial needs and identifying future opportunities through money chats and so much more!
Demonstrate your knowledge of technology through educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
Act as a team player by contributing to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
Continue to build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues
Play a detective’s role by keeping a watchful eye for counterfeit money and fraudulent activities
Who are we looking for?
Experience helping customers in a retail environment for a minimum of one year where you used your x-ray vision to spot sales and referral opportunities.
If you have proven success working with sales objectives in your previous roles, well that’s a bonus.
You are passionate about positively impacting not only your members but their communities as well.
You are excited to share with the world what you learned during your post-secondary education in finance, business administration or a related field.
And you aren’t done learning; you have a desire to know more.
You excel at building relationships with a wide variety of people and want to help them with simple financial help.
You are a big fan of team work and demonstrate your team spirit every day.
You are a multi-tasking master, able to efficiently and effectively prioritize and organize what needs to get done.
You have great verbal and written English. And if you speak Mandarin, Cantonese or Punjabi as well, that would make our day. Maybe even our week.
You are tech savvy and comfortable sharing your knowledge with your members.
Flexibility is key; our branches can be open Mondays to Saturdays from 9 : 30 to 7 : 00, so be prepared to happily work a variety of hours, including evenings and Saturdays.
We want to teach you all the Member Service Representative skills you need to be successful, so you must be able to commit to a 4 week, full-time training schedule.