FM Account Manager
Black & McDonald Limited
Markham, Ontario, Canada
6d ago

Markham, ON


Black & McDonald's team is growing! If you are committed and collaborative professional, looking to contribute to a hard-working, innovative team, this opportunity is for you.

The FM Account Manager is responsible for supporting Black & McDonald ( B&M ) on initiatives which include National Account Management, Development, Financial Reporting and Regional Operations Support.

This position is the driving force for managing existing National Accounts, to assist in the development of proposals and generating new revenue.

In addition, this position provides input and participates in the marketing, planning, and technical development of products and services.

FM Account Management

  • Participate as a prime team member to the Business Development Team on new National FM pursuits, including RFP review, attendance at site tours as required, operational and pricing input into bids and client presentations.
  • Daily management of designated National FM Accounts including liaison with National FM Accounts client designate.
  • Facilitate scope of work and additional requests from National FM Accounts clients and interface with regional counterparts to expedite changes.
  • Direct / facilitate national roll up reports as contractually required for all National FM Accounts
  • Facilitate service issues with B&M regions to ensure client satisfaction
  • Financial & Reporting

  • Management and reporting on the performance and growth of National FM Accounts
  • Monthly updates to the Senior Management Team on progress against growth targets.
  • Quarterly Report on all initiatives and Key Account related Business Development activities including the use of SalesForce as a Client Relationship Management tool.
  • Human Resources

  • Management of direct reports and development of career plans as required.
  • Compliance to HR Tool Kit requirements as required.
  • Achieve compliance to agreed upon KRA's for the position.

  • Change orientation (open to change and the ability to identify where it is needed and how to make it happen)
  • Communicates effectively (verbally and in writing in English)
  • Continuous learning (ongoing effort to learn and contribute to the learnings of others)
  • Customer focus (understand the needs and perspectives of both internal and external customers)
  • Holds self and others accountable (take personal responsibility to meet commitments)
  • Problem solving and innovation (ability to approach problems logically and seek innovative solutions)
  • Teamwork and collaboration (work cooperatively and collaboratively with others)
  • Values and respects others (encourages and supports diversity )

  • 10 years of experience in a similar role in Facilities Management industry (including facilities management operations, account management and / or business development).
  • Strong organization and time management skills; both internally and externally. Proven ability to build credible collaborative relationships

  • Travel to those areas supporting B&M regions & Clients
  • It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.
  • Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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