Infrastructure Analyst (Sydney, NS Office)
Expera - Powered by Debian IT
Sydney, Nova Scotia, Canada
2d ago

Ok, now on to the serious stuff ...

Infrastructure Analyst Summary : As an IT Infrastructure Analyst, you will be part of a team that provides clients with network infrastructure support for a wide range of issues across a diverse client pool.

Support can range from installation, maintenance, configuration and troubleshooting of hardware and software on network infrastructure and servers.

You will act as an escalation point to other team members. You will be responsible for following, maintaining, and creating network documentation, standards, and procedures.

As an Infrastructure Analyst, you will be accountable for :

  • Respond to client requests by phone or email consistently within the expected timeframe
  • Successfully handle a throughput of 4-8 infrastructure related requests per day
  • Communicate early and often with clients and teammates regarding outstanding issues
  • Solve a wide range of business and productivity issues using trusted technology
  • Provide onsite support when remote support is not possible
  • Create and maintain network documentation, every time
  • Implement solutions utilizing simple, proven technologies
  • Deliver only tested solutions addressing the root cause of an issue
  • Accurately determine proper course of action when facing conflicting priorities
  • Update ticketing system in real-time
  • Train and mentor new team members
  • Assist with Project tasks when additional resources are required
  • To be successful in the Infrastructure Analyst role, you :

  • Love helping and teaching others whether they be clients or coworkers
  • Are decisive after doing necessary diligence but also know when to ask for help
  • Appreciate culture of empowerment and accountability to a team
  • Own your mistakes and learn from them
  • Put client’s and team’s needs first
  • React with an appropriate sense of urgency
  • Welcome variety and react to change with flexibility and an open mind
  • Infrastructure Analyst requirements :

  • Post-Secondary Certificate or Diploma in computer science, engineer, business or other related field.
  • 4+ years as a system analyst, network analyst or related experience
  • Strong working knowledge of Windows Server environments including Windows 2003, 2008, 2008R2, 2012, 2012R2, 2016
  • Proficiency in MS Office applications and Office 365, desktop operating systems (Windows and / or Mac), Terminal Services, VPN technologies, MS Exchange Server, LAN / WAN network topologies, Anti-virus solutions, firewall technologies, and familiarity with MS Windows Server operating systems.
  • Proficiency in Active Directory, DNS, DHCP, Group Policy, and Powershell Administration
  • Exceptional troubleshooting skills and understanding of TCP / IP and networking technologies
  • Experience with Microsoft Office 365 migrations and management
  • Knowledge of and some experience with Google Apps migration and management is an asset, but not required
  • Knowledge of and some experience with Microsoft Azure, WVD, SharePoint or Amazon AWS is an asset, but not required
  • Microsoft Certification MCSA, MCSE is an asset, but not required
  • Citrix Certification and VMWare Certification is an asset, but not required
  • Expera IT’s Core Obsessions : · Own It & Get er Done Right! · Prevent the Preventable · Deliver Service That Wows, Stat! · Pursue Growth & Learning · Collaborate & Communicate · Be Confident Yet Humble

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