Network Specialist
Procom
Victoria, British Columbia, Canada
6d ago
source : CareerBuilder, LLC

Network Specialist

On behalf of our client, Procom is actively seeking a Network Specialist for a 12-month contract.

Network Specialist Responsibilities :

  • Assisting CPS Tier 2 teams on complex troubles and their resolutions (Our focus is on-premise managed solutions)
  • Taking ownership of the issue and / or working together providing technical advice and one on one coaching with field resources and contractors
  • Assisting field techs on MACs and projects also completing complex MACs if needed. (Must be able to work after hours)
  • Assisting Project and Implementation teams, answering technical questions, providing customer specific information Go to guys for CSMs / Sales when technical expertise required
  • Tier 3 support team performs Proactive Management, problem resolution, alarm monitoring and acting on them by installation of patches and firmware upgrades.
  • Involved in assessing vulnerabilities and planning / implementing updates / hot fixes
  • Tier 3 team performs assigned Quarterly Service Reviews (QSR) for Managed customers where we are asked to verify reports and add additional content to QSR's.
  • We are the Point of Contact with vendors (i.e. Cisco TAC) working on complex trouble resolution with Cisco TAC, handling RMAs and equipment recalls, Bugs, vulnerabilities, hot fixes
  • Must be able to adherence to change management processes and write a MOP
  • Develop and maintain documentation and information, e.g. Visio network diagrams, typologies, contact information, etc.
  • Network Specialist Mandatory Skills :

  • Obtains CISCO certifications - CCNP
  • 7-10 years of experience in design and troubleshooting in Telecom or VOIP and UC
  • Network experience and exposure
  • Problem resolution experience - assessing vulnerabilities and planning / implementing updates / hotfixes
  • Network Specialist Assignment Length :

    12 months

    Network Specialist Assignment Location :

    100% Remote

    Network Specialist Start Date

    August 2020

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