Telecommunications Service Representative (CEN) RE-POST
Scarborough Health Network
Scarborough, ON, CA
5d ago

Hours : Days, Afternoons, Evenings, Nights, Weekends, Holidays, On Call MIN HRLY RATE : $23.32 / Year MAX HRLY RATE : $24.

45 / Year Date Posted : September 30, 2019

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities.

We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east.

We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. Learn more at

The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position.

Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

Reporting to Manager of Telecommunications, the Telecommunications Service Representative will be responsible for switchboard and locating functions, overhead paging, dispatching support service tasks (when Resource Centre is closed) and other clerical duties as assigned.

Requirements :

  • Minimum Grade 12 education or equivalent
  • Previous hospital switchboard experience, using Meridian, including voicemail system
  • Clear and understandable telephone voice
  • Accurate data entry and keyboarding skills to department standard 40 WPM (typing test will be administered)
  • Proven computer skills including Word, Excel, Outlook and the Internet with the ability to perform computer searches for information
  • Excellent interpersonal and communication skills
  • Demonstrated ability to remain calm in emergency or stressful situations
  • Good command of English language
  • Demonstrated excellent customer service skills
  • Demonstrated ability to interact compassionately and calmly with patients, visitors and hospital staff in a professional manner
  • Detail oriented
  • Ability to work independently and be self-directed in a busy environment
  • Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, environmental safety and participates in regular in-
  • service education in this area

  • Demonstrates a commitment to customer service when dealing with patients, colleagues, volunteers and other members of the community and public
  • Demonstrates values consistent with SHN s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation
  • Utilize protective equipment provided and identify and reports hazards
  • Engages in ethical conduct and strives to understand and appreciate the diversity of our patient / staff population and community
  • Excellent work performance and attendance
  • Physical Demands :

  • Prolonged sitting, bending, reaching, lifting up to 19 lbs.
  • Ability to type for an extended period of time.
  • Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

    We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

    Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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