Senior Manager, Strategic Support (Contract) - Business Banking, Toronto, ON
Toronto, ON, CA
3d ago

Requisition ID : 70555

Join the Global Community of Scotiabankers to help customers become better off.


Job Purpose :

Contributes to the overall success of the Commercial Bank in Canada by ensuring specific regional business plans and individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.

Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Key Accountabilities :

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Helps to sustain and evolve a client-centric sales culture and operating model, by :
  • Analyzing and preparing sales management data from Salesforce for further review at GTB / ITBs (e.g. calling activity, pre-
  • call planning, client planning activity, pipeline deal progression, joint call variances, cross-sell activities, etc.).

  • Act as a Salesforce champion and subject matter expert; provide support and training to the team (in partnership with Commercial Customer Experience) to ensure that all team members have adequate Salesforce knowledge to fully leverage the tool.
  • Analyzing MOS data for presentation to the VPs and validating and disseminating financial and non-financial metrics within the region.
  • Conducting key sales and service management activities within the region, including scheduling, setting the agenda for and preparing content for regional / team GTBs, including partners as appropriate.
  • Preparing and managing content for team meetings.

  • Evaluating, recommending and coordinating customer satisfaction / engagement initiatives within the region in support of continuous improvement and increased client loyalty
  • Identifying strong performance for recognition purposes, and escalating non-performance issues.
  • Support the design and development of short and medium-term tactical plans and strategies that successfully position Scotiabank to achieve business objectives by :
  • Researching, analyzing and summarizing information on competitive intelligence, business trends and market positioning
  • Reviewing and providing feedback in response to proposals put forward by teams within the region, and making recommendations to the VPs for his / her consideration, based on the applicability and relevance of the proposal in relation to the overall Business Linel strategies
  • Monitoring and analyzing segment and market-area performance.
  • Assist with certain administrative tasks to the VP’s, including team expense reporting, ensuring compliance with Commercial expense policies and executing travel arrangements as needed.
  • Support the business planning process in the region and provide analysis of proposals / business cases / profit plans / goal plans to support the VPs in achieving goals by :
  • Reviewing project proposals or plans to determine applicability, timing and funding availability
  • Documenting a summary of findings, ensuring clarity and substantiation of proposals / plans being presented for consideration
  • Participating in the development of regional budgets and profit plans
  • Monitoring results through the review, analysis and trending of reports
  • Identifying and recommending tactical responses to negative trends to the VPs
  • Leading the annual business planning process including : SOWT analysis on market and portfolio, formulation and execution of initiatives, call plans, client event initiatives, Quarterly updates vs. Plan and forecasting.
  • Monitoring and assisting in the management of authorized FTE, including portfolio reviews as vacancies arise, to help ensure vacancies are filled at the appropriate job level (in conjunction with VP and HR)
  • Supporting the VPs in maintaining budgets, metrics and reporting for initiatives
  • Lead or support the implementation and communication of initiatives / projects in support of business objectives by :
  • Ensuring clear, appropriate communication and materials are developed or provided to support implementation
  • Ensuring all key internal business partners are participants in the process at the appropriate stage and level
  • Coordinating activities and liaising with team members to ensure objectives are accomplished within prescribed timeframes
  • Reinforcing the Commercial Bank’s Vision, Mission and Strategic Priorities through the use of a multi-channel communication platform Maintaining ongoing contact with Commercial Banking EO communication teams to ensure regional communication and presentations reflect the Commercial Bank’s national priorities.
  • Supporting the VPs in the development of internal / external material that positions Scotiabank as the Bank of choice for Commercial customers in the market
  • Provide direction, guidance and support to members of the Commercial Banking teams and, as required, customers and business partners by :
  • Providing clarification and direction on issues raised
  • Reviewing, prioritizing and responding to inquiries / complaints / requests for information in the absence of the VPs
  • Escalating issues to the VPs as appropriate, with recommendations and / or solutions
  • Assisting with the negotiation of compromises between team members and partners, guiding those involved to alternatives if required
  • Managing the details and logistics of client appreciation events, executive visits, etc.
  • Analyzing and supporting ViewPoint results and action planning.
  • Champion the effectiveness of huddles (including The Pulse) :
  • Participate in team huddles as required to ensure maximum effectiveness.
  • Monitor progress against E2E objectives and established goals.
  • Act as an escalation champion, vetting tier 1 and 2 problems identified by the team, and escalating and following for resolution of tier 2 issues.
  • Assist with the onboarding of new employees :
  • Ensure new hires are equipped with the tools necessary to be successful (e.x. ClientNet, Salesforce, Deal Tracker, revenue reports).
  • Provide coaching to new employees on how to use the tools referenced above.
  • Act as a regional resource to integrate new employees in the Commercial Bank.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Implements and maintains strong data governance disciplines to ensure accuracy of information and reporting across all Commercial Bank systems.
  • Actively pursues effective and efficient operations of his / her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-
  • to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Guidelines for Business Conduct.

  • Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment;
  • communicating vision / values / business strategy and managing succession and development planning for the team.

    Functional Competencies :

  • Thorough knowledge of Commercial Banking products and services, including the supporting systems, routines and operating procedures;
  • Working knowledge of products and services provided by the Bank’s specialized sales forces and other delivery channels such as Wealth Management, Small Business Banking, Global Business Payments, Global Risk Management, Cash Management Contact Centres, etc.
  • Working knowledge of products and services offered by other financial institutions and niche competitors;
  • Working knowledge of services provided by support areas such as Shared Services;
  • Solid knowledge of Salesforce, ClientNet, CIS, Deal Tracker and other Commercial Banking systems
  • Experience / Education :

  • University degree or work equivalency (BA or MBA in business, finance or economics preferred)
  • Location(s) : Canada : Ontario : Toronto

    As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries.

    Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

    At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

    If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

    If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role.

    We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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