Infrastructure Analyst
Upstream Works
Woodbridge, Ontario, Canada
7h ago

Upstream Works is an organization that is focused on delivery software technology for customer care in the rapidly changing social, mobile and multichannel world.

We work within our core values of Accountability, Collaboration, Innovation, and Excellence. We like to get things done, and also have fun while we're doing it.

As a growing organization, our employees have the opportunity to make decisions, affect changes and see results right away.

You can directly drive the success of the company.

Our Professional Services Team is currently looking for Infrastructure Analyst who will be a key contributor to the growth of Upstream Works.

Reporting to the Director of Professional Services, you will be part of a team of professionals that deploys Upstream solutions to its customers.

You will play a key role in the design, configuration and delivery of our Contact Center solutions.

What you'll do :

  • Lead the conceptual and logical design of infrastructure environments across a wide range of client infrastructure configurations.
  • Leverage your knowledge of our product and technical expertise to derive an optimal solution.
  • As a solutions expert, collaborate with our client's IT departments and determine how to configure the solution's infrastructure to best meet their needs.
  • Work closely with Project Managers and Implementation Specialists while delivering Contact Center solutions.
  • Providing technical guidance for business decisions relating to infrastructure design and ensuring that technical deployment adheres to functional specification.
  • Communicate design choices and clearly explain impact of design choices in technical and business terms to customer.
  • Evaluate and provide guidance on VM server sizing based on customer environment and requirements.
  • Design and create network diagrams that include firewall, load balancer, reverse proxy, VM and data traffic flow.
  • What you'll need :

  • University Degree in Computer Science or a related discipline, or equivalent experience
  • 5+ years of working experience in developing infrastructure architecture, with strong knowledge of principles and best practices in networking architecture and MS SQL infrastructure.
  • Provide advice, guidance and consultancy to internal and external stakeholders
  • 5+ years of relevant experience working with the following : Networking, VMware, Hyper-V, SAN, Load Balancers, Reverse Proxies, Active Directory.
  • This list goes on and on. But it doesn't intimidate you one bit.

  • Experience in an agile environment an asset
  • An ability and willingness to write clear, concise documentation
  • Solutions focused with a track record of taking initiative to find the best solution
  • You are truly, and deeply in love with technology. You have spot-on problem solving instincts and you continue to learn new technologies at super speed.
  • Excellent technical, problem solving and troubleshooting instincts
  • A track record of continued learning
  • Able to learn quickly and easily adapt to a wide variety of challenges
  • Willingness and experience working within a flexible and collaborative team environment
  • Strong communicator with demonstrated confidence, technical aptitude, and active listening skills
  • And who are we?

    At Upstream Works, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centers.

    We help solve tough problems by integrating software and using analytics to improve efficiency. We are proud to say we can do this in the fastest time in the industry.

    We are a group of modest, dedicated, hard-working, family-friendly, close-knit people who enjoy seasonal parties, family and friend picnics, and a culture of making the extra effort to do what we say we will, and make sure it benefits all of us.

    Oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees and no one gets hurt! And because we are lean, everyone has the opportunity to make decisions, affect changes and see results right away.

    You can directly drive the success of the company.

    At Upstream Works, we live and work by our culture of collaboration, delivery and respect for each other. When we hand out business cards to our friends and peers, they say : Faciemus Quae Dicimus - we do what we say.

    Check us out on Facebook, LinkedIn and Twitter

    We're located at 7777 Weston Road, Woodbridge, ON. The office is easily accessible by car or transit (both TTC and York Regional Transit) with free onsite parking and a quick walk from the new TTC Vaughan Metropolitan Centre subway station.

    Upstream Works welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

    Please note that only qualified candidates will be contacted.

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