Host, REIGN Restaurant I Lounge (full-time)
Fairmont Hotels & Resorts
Royal York, Toronto, Canada
2d ago

Hotel Overview : Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the city’s world-famous theatre district, vibrant nightlife and Toronto’s best shopping and dining.

Ninety years after opening its doors in 1929, Fairmont Royal York continues to be the epicenter of the essential Toronto experience and embodies the true meaning of hospitality.

With a grand-scale transformation underway to present a revitalized Fairmont Royal York, the evolution of the hotel’s storied history invites a new generation of visitors and guests to discover this next chapter.

With over 1300 guest rooms, 70,000 square feet of meeting and conference space, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing a promising future as Toronto’s leading luxury hotel.

Summary of Responsibilities :

Reporting to the REIGN Restaurant I Bar I Bakery - General Manager, responsibilities and essential job functions include but are not limited to the following :

  • To report to duty punctually, in order to maintain the integrity of co-workers and guests
  • To consistently offer personal and friendly service
  • To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
  • To ensure that the host stand is kept neat and clean at all times
  • To have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.)
  • To efficiently track all covers in the dining room per station and have general knowledge of the union agreement
  • To help guests meet their colleagues by properly using the waiting list form
  • To attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
  • To actively participate in the health and safety procedures as a way to reduce workplace related accidents
  • To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
  • To carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisor
  • To feel comfortable with voicing opinions, suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experience
  • To maintain teamwork and good work ethics with all guest (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
  • To complete all duties assigned to you before leaving for the day
  • To communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requests
  • To offer guests coat check when necessary and retrieve guest coats when departing
  • To up-sell the buffet bar whenever present
  • Qualifications :

  • Previous work experience in a restaurant / food and beverage setting
  • Excellent interpersonal skills and a team player attitude
  • Multi tasked when dealing with high volume of guest requests
  • Excellent Computer skills
  • Physical Aspects of Position include but are not limited to the following :

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Constant kneeling, pushing, pulling, lifting
  • Frequent ascending or descending ladders, stairs and ramps
  • Visa Requirements : Must already be legally permitted to work in Canada.

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