Hotel Overview : Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the city’s world-famous theatre district, vibrant nightlife and Toronto’s best shopping and dining.
Ninety years after opening its doors in 1929, Fairmont Royal York continues to be the epicenter of the essential Toronto experience and embodies the true meaning of hospitality.
With a grand-scale transformation underway to present a revitalized Fairmont Royal York, the evolution of the hotel’s storied history invites a new generation of visitors and guests to discover this next chapter.
With over 1300 guest rooms, 70,000 square feet of meeting and conference space, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing a promising future as Toronto’s leading luxury hotel.
Summary of Responsibilities :
Reporting to the REIGN Restaurant I Bar I Bakery - General Manager, responsibilities and essential job functions include but are not limited to the following :
To report to duty punctually, in order to maintain the integrity of co-workers and guests
To consistently offer personal and friendly service
To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
To ensure that the host stand is kept neat and clean at all times
To have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.)
To efficiently track all covers in the dining room per station and have general knowledge of the union agreement
To help guests meet their colleagues by properly using the waiting list form
To attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
To actively participate in the health and safety procedures as a way to reduce workplace related accidents
To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
To carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisor
To feel comfortable with voicing opinions, suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experience
To maintain teamwork and good work ethics with all guest (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
To complete all duties assigned to you before leaving for the day
To communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requests
To offer guests coat check when necessary and retrieve guest coats when departing
To up-sell the buffet bar whenever present
Previous work experience in a restaurant / food and beverage setting
Excellent interpersonal skills and a team player attitude
Multi tasked when dealing with high volume of guest requests
Excellent Computer skills
Physical Aspects of Position include but are not limited to the following :
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Visa Requirements : Must already be legally permitted to work in Canada.