Xplornet Communications Inc. is Canada's leading rural broadband provider. We believe everyoneshould have access to the transformative benefits of broadband, so we make our service availableeverywhere in Canada, including the hard to reach places.
We overcome the challenges of Canada'svast geography through our deployment of Canada's first national 4G network, which leverages bothfixed-wireless towers on the ground and next-generation satellites in space.
Our customers live in thefarthest reaches of the country and just outside of major urban centres, and through our coast-to-coastnetwork of local dealers we connect them to all that the Internet offers.
Xplornet is high-speed Internet- for all of Canada.Do you have a passion for providing excellent customer service? Want to work for a company whobelieves in putting the customer at the heart of everything they do?
Then join Xplornet's team ofCustomer Service Representatives in either our Fredericton or Woodstock, NB office!ResponsibilitiesKey responsibilities include : Providing an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional mannerListening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and proceduresProviding general account, billing and technical support to our customersProcessing service ordersMaintaining accuracy of customer databasesAssisting with reporting and administrationMaintaining service levels and achieving business and performance goals and objectivesQualificationsExperience : 2 years experience in a similar role.
Language : English, FrenchSkillsFast-paced, Multi Tasking, Prioritize Workload, attention to detail, Problem Solving Skills, Analytical, Organizational Skills, Time management skills, interpersonal, Always Willing to Learn, Customer ServiceArrayOther InformationXplornet offers a high energy, fast paced work environment where employee opinions and feedback arevalued.
We offer : Competitive compensation package$2.00 / hour Bilingual Premium (French / English)Bonus incentive opportunities up to $2,800 annuallyExcellent company benefits including health and dentalMatched participation in group RRSPOnsite fitness facilityStrong focus on internal promotion, career path development and trainingOpportunities to work from home after six months tenure