Manager - Fee Processing - Toronto, ON
Toronto, ON, CA
11d ago

Requisition ID : 49097

Join the Global Community of Scotiabankers to help customers become better off.

Job Purpose

Management of a centralized fee processing and accounting team, ensuring a high level of operational efficiency, management control, and customer service in support of Scotiatrust and 1832 Asset Management branches.

Representing Scotia Wealth Management Operations as a subject matter expert in the area of fee processing and process control, interacting with back & mid-

office operations, and technology groups, working closely with Scotiatrust officers and management to provide superior service to clients.

Ensuring that operational risk is controlled by managing processing accuracy and addressing all sensitive situations in a timely manner, either directly or through escalation to Senior Management when there is potential for financial loss or client dissatisfaction.

Key Accountabilities

1. Provide a high quality of service and support to the Scotiatrust branch network and to 1832 Scotia Asset Management LP in a professional, efficient and cost effective manner by :

  • Responding to enquiries in a timely manner using a high level of judgment and professionalism.
  • Liaising with and co-ordinate with internal departments (i.e. Finance, ISS National Services, TAG) to resolve client issues or reconciliation exceptions, and technical issues with systems that the unit relies upon.
  • 2. Ensure a high degree of operational effectiveness within the department

  • Ensure the set up fee diaries and schedules are executed in a timely manner, meeting all internal cut-off times.
  • Oversee the manual fees database to ensure accurate and timely processing.
  • Ensure fee reconciliations are executed in a timely and accurate manner, meeting all internal cut-off times.
  • Provide support to resolve issues that involve complex investigation..
  • Keep the Senior Manager abreast of all significant and on-going issues and provide proposed solutions or feedback.
  • Assist in supporting management on Fee related projects and leading change, including active participation in initiatives to improve operational efficiency and customer service.
  • 3. Provide strong team leadership to motivate and develop individual and team performance by :

  • Fostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement
  • Exhibiting an ability to listen, negotiate and communicate goals
  • Sharing knowledge, experience and responsibility with employees in a drive for the highest standards of professionalism and service excellence
  • Ensuring the performance management process is in place and employee development is a priority for all employees on the team
  • Regularly scheduling one-on-one coaching with Assistant Manager
  • Identifying and supporting training and developmental needs of team members
  • Oversee staffing requirements and departmental workloads through feedback from the Assistant Manager
  • 4. Perform other duties as assigned which include but are not limited to supporting Senior Management :

  • Providing back up support and guidance to other team members in the absence of the Assistant Manager
  • Provide project support as required
  • Functional Competencies

  • Proactive management style and highly initiative driven
  • Thorough knowledge of fee requirements for Scotiatrust and 1832 Asset Management LP, procedures and related internal policies and procedures with particular expertise in Trust and Custody fee requirements.
  • Thorough knowledge of fee systems including Scotiatrust Broadridge GUI, HOD, BPSA / MS-Access, excel, and General Ledger systems.
  • Thorough knowledge of branch regulations, policies, procedures, operations and functions to ensure the business operates within audit requirements.
  • Expert analytic and problem solving capability
  • Education / Work Experience

    Bachelor degree in Finance, Business Administration, Accounting and / or 5 years work experience in the Trust, 1832 Asset Management LP or Finance operations / accounting field.

    Canadian Securities Course (CSC) preferred, but not required.

    Location(s) : Canada : Ontario : Toronto

    As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries.

    We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

    Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know.

    We will work with you to provide as seamless a recruitment experience as possible.

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