Customer Service Representative
InfiCare Technologies
Alexandria
1d ago

Job Description :

SPOT Helpdesk Technician used to support the SPOT bridge contract. Technician will provide telephonic, email and chat system support for SPOT end user community dealing with variety of issues stemming from the use of the SPOT application.

Technicians must be flexible and be able to rotate work schedules on a monthly basis. All work will be performed / conducted in Alexandria, Va Qualifications : Ability to provide telephonic support to end users

Ability to provide telephonic support to end users Ability to provide electronic support via email for customer related issues

The Contractor shall provide the personnel, management and materials necessary to maintain an integrated systems approach responsible for maintaining, sustaining and enhancing the current operational enterprise suite (SPOT, TOPSS and JAMMS), while incorporating system enhancements.

In addition, the enterprise suite must continue its interoperability with DoD-recognized federated systems. The system must be responsive to a broad customer base by providing the following :

  • rapid responses to warfighter needs concise consistent reporting documentation user-based intelligence reporting capability
  • customer support, training and outreach
  • compliance with all applicable DoD directives, regulations, and policy guidance. The scope of this effort ranges from research and development to sustainment of the SPOT-ES.
  • This effort will require that technology advancements be incorporated to ensure a flexible and agile suite used to support contingency operations as well as to respond to a global customer base which includes the DOD, other federal agencies, contract companies using the suite, and members of Congress.

    The suite is also used to support world-wide operational contract support planning efforts. The scope of this effort also includes the training and customer outreach efforts required to properly educate and expand the customer base Work will be performed in the Alexandria, VA. area

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