Position at J2 Cloud Services
Customer Service Specialist Campaigner®
The agent is directly communicating with the fast growing number of end-users via phone, chat and email to resolve technical and billing queries on their Campaigner accounts.
They will solve any problems they may have and make retention plays if the clients are indicating that they wish to cancel their service.
Enthusiasm and Energy are critical attributes for the position. Prior experience in a call center or similar position is essential.
Shift / Schedule :
the earliest shift could be a 7am start and latest a 1pm start)
Job Type : Full Time
Location : Ottawa, Ontario *This will be a remote working position / work from home until further notice due to Covid 19*
Salary : $17.95 / hr CAD
Full Time (37.5 hours per week)
Flexibility is needed
COVID-19 precaution(s) :
Remote video interview process
Remote work from home until further notice (no exact date in place)
English required (Spanish or French speaking skills are considered an asset)
What we have to offer (Benefits at J2)
Benefits (Medical, Dental, Wellness program, Employee Stock Program, RRSP, and much more).
Opportunities for career growth and development
Full Training Provided
NOTE : A pre-employment background check is required
Job Summary :
The successful candidate will play a key role in supporting Campaigner Clients with technical and billing concerns
This position will be responsible for dealing with internal and external customers and potential customers of j2 Global.
Job Duties :
Job Requirements and Experience :
About J2 Martech :
J2 Martech is a global organization with offices in Canada, United States, United Kingdom, Ireland and Ukraine. J2 Global’s Martech brands arm small- and medium-sized businesses with digital tools that enable them to attract, convert and retain customers.
We specialize in Email Marketing and deliver marketing value to over 550 million people a month.
Do you shop online? Are you subscribed to a monthly email newsletter from any of your favorite stores or companies that promotes new products, discounts or other services?
That’s an example of what we provide - products and services that enables companies to create and send these emails and newsletters out to its customers.
We are growing rapidly and looking for exceptional new team members to add to our teams that will help take us to the next level.
J2 MarTech believes that Doing >
Talking and embraces the business and societal imperative to have a diverse and inclusive organization. We are taking actions today to build and sustain a global employee population that mirrors the diverse communities we serve around the world.
If you’re seeking a supportive, team-focused and dynamic work environment where you can see the direct impact of your performance and get rewarded for it, then apply today and come start your rewarding career with us!