Manager - Information Services.
Calgary, AB, CA
2d ago

Overview :

We are the CX4 Dev Ops Team of the Chief Development Office at TELUS and our role at TELUS is to ensure that we deliver outstanding experiences for our customers using innovative technology.

Our goal is to humanize digital first experiences through the use of innovative technology that can provide personalized and consistent interactions with customers.

We have a culture of extreme ownership, and we strive to deliver faster to our stakeholders using agile and Dev Ops practices.

The Risk Management portfolio is responsible for enabling TELUS to manage its credit risk and accounts receivables with innovative solutions including AI and behavioral analytics.

We are looking for an energetic, collaborative and adaptable leader to lead our transformational journey to the Cloud and Dev Ops.

As Manager, Information Services, you will lead a team of dynamic, innovative and committed technology professionals responsible for the strategy, roadmap and delivery of our ambitious Credit and Collections modernization roadmap as we look to leverage the benefits of Cloud and Devops.

You will report to the Director, Information Services, for CX4. You will work with multiple stakeholders from various departments to identify common needs and drive standards in adoption of the platform we support across the Enterprise.


  • Lead, coach and support a team of developers,, architects, BSAs in the development and support of the credit and collections platform.
  • Understand the business strategy and own the technical roadmaps for credit and collections as part of the sales and billing customer journey.
  • Partner with the business as their guide and technical consultant, leading planning, estimating, scheduling and project delivery
  • Ensure reliability of solutions and processes
  • Required Knowledge and experience

  • Track record of building and leading high performing development teams
  • Working on knowledge of Dev / Ops processes and agile methodologies (SAFE)
  • Knowledge in Public Cloud ( GCP), container platforms (GKE) , CI / CD tools / processes ( Github, Spinnaker, Jenkins) are an asset
  • Knowledge of FICO platform an asset
  • Required Skills and Abilities

  • Strong leadership , interpersonal, coaching and collaboration skills
  • Ability to proactively find improvement opportunities, plan and implement those improvements
  • Ability to manage multiple squads, multiple projects, priorities and clients
  • Ability to build relationship with business partners, communicate complex information in a simple way and garner the support of peers, executives and external partners for your ideas
  • 8+ years of experience in technology, project management , software development
  • Required Professional designations / certifications

  • Computer Science, Engineering, Information Technology degree or equivalent
  • MBA an asset
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