Application Support Engineer, Oracle Commerce
Employment Status : Full-Time
Reporting to :
Manager, Application Support
Employment Type : Permanent
Location : Kelowna
Managed Application Services
Tenzing is a leading provider of ManagedServices for the Commerce industry, with a winning approach to managing complex hosting environments and a unique understanding of the business challenges faced by merchants today.
We are currently seeking anApplicationSupport Engineerto be part of our Oracle Commerce Hosting Team. In this role you will be part of the team deploying and supporting Oracle Commerce applications.
You’ll be working with some big name retailers who will depend on your expertise to keep their stores running optimally.
Act as a subject matter expert and thought leader for Oracle Commerce hosted solutions
Application & middleware deployments for Oracle Commerce(ATG)related applications
Administration ofWeblogic,Tomcat, JBoss, Apache, Solr, Endeca and other applications
Troubleshooting application issues & incidents, performance and otherwise
JVM tuning, troubleshooting GC issues
Web application performance testing
Strong focus on customer success as a measure of quality
Ability to diagnose and fix issues in complex web environments involving hardware, software and networking
Collaborate with global teams with diverse skillsets towards common goals
Ensure appropriate technical documentation is in place for customer environments
Innovate and continuously improve automation and support procedures
Participate in customer solution and incident reviews
Participate in weekly on-call rotation
Mentor and assist your peers in your areas of expertise
QUALIFICATIONS / SKILLS
Strong, confident voice on the phone , talk to customers about what’s going on and next steps
6+ years experience with Oracle Commerce (ATG) and Endeca
9+ years systems architecture, engineering or administration experience
6+ years experienceadministering hosted Java web applications Jboss, Tomcat, Weblogic, etc.
3+ years building solutions on AWS or other virtual infrastructure
3+ years in a professional mentoring / coaching role with more junior team members
Strong familiarity with database administration concepts, troubleshooting and performance tuning
Strong skills with Linux shell scripting
Proven ability to work independently and lead projects
Excellent problem-solving abilities, coupled with a desire to take on responsibilities
BachelorsDegree in Computer Science, Engineering or similar field
Nice to have
ITIL Change Management experience
Experience with DevOps methods and tools (Puppet, Chef, Ansible.) Config MGMT, CI, etc.
Experience architecting & building PCI compliant systems
Experience with deployment automation : Jenkins, Bamboo etc.
Experience with application performance monitoring tools such as New Relic, App Dynamics or Dynatrace
HOW TO APPLY
Thank you for your interest Tenzing Managed IT Services. If you meet our qualifications like our story, please forward your resume to careers tenzing.
com for consideration. Please specify which job you are applying for in the subject line.
Tenzing Managed IT Services is committed to diversity and is an equal opportunity employer.