Overview
The successful candidate will plan, direct and coordinate all operational activities. Will be responsible for improving performance, productivity, efficiency and leading the organization to meet / exceed our operational metrics.
The candidate will manage team leaders, configuration technicians, and repair technicians.
What We Need & What You'll Do (Responsibilities)
Lead the team to meet / exceed all departmental metrics
Peak performer in meeting deadlines in a fast-paced environment
Takes full responsibility for the day-to-day operational activities
To comply with Health, Safety and Environmental rules / Act to ensure the safety of all employees plus contractors and stakeholders
Improving performance, productivity, efficiency of direct reports
Provide leadership with a Service provider style and the utmost respect
Communicate regular status updates on critical or unique opportunities
Commitment to quality
Monitor Key Performance Indicators of projects in operations
Improve operational systems, processes and best practices that guarantee organizational well being
Who You Are (Qualifications)
5+ years people management (supervisor or manager level) experience
Requires a Bachelor’s degree with technical or business emphasis and 5-7 years of related experience in Operations or repair depot and / or warehouse management or equivalent combination of experience and education
Ability to clearly communicate (read / write / speak) in English
Position reports directly to the Operations Director
Excellent leadership and organizational skills
Ability to prioritize and complete multiple tasks
Working knowledge of budgets, forecasting and metrics
Ability to not just manage but lead your team
Intermediate Level usage of Microsoft Office Products
Flexible in hours as workflow demands
Ability to handle change / prioritize workload as required under pressure
Ability to effectively communicate with all levels of the organization
Good problem solver / analytical thinker
Strong communication skills
Team player
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
