Senior Scrum Master
Victoria, BC, CA
3d ago
source : BC Jobs Online Inc.


The Technology department is responsible for developing technology solutions that contribute to the achievement of BCI’s mission and long-term goals.

The department manages the Corporation’s business applications and information technology infrastructure, providing support to a large group of financial professionals.

The department is also responsible for authoring technology-related directives and conducting disaster recovery planning to minimize risk to the Corporation’s delivery of investment services.


Reporting to the Director, Applications & Operations, the Senior Scrum Master is responsible for delivering large scale or complex programs and projects for business customers and ensuring that support for production applications meets expected service levels of customers.

S / he will guide, coach and educate Product Owners and lead teams through development and delivery. The Senior Scrum Master creates an open, collaborative and transparent environment and applies specialist knowledge of Agile methods to help teams deliver and continuously improve quality, velocity, learning and growth.

The position can be based in either Vancouver or Victoria with travel between the two cities.


  • Bachelor’s degree in Technology, Engineering, Computer Science, or a related field
  • A minimum of 5 years experience with Agile methodologies (Scrum, Kanban)
  • A minimum of 3 years experience working in a DevOps environment with continuous process improvement, project management, business engineering and / or a technical proficiency
  • A minimum of 2 years experience developing and delivering in the cloud
  • Excellent customer-service, listening, communication and problem-solving skills
  • Familiarilarity with change management principles and practices relating to IT transformations
  • Professional certifications such as Certified Scrum Master (CSM) or similar credential such as : Certified Scrum Product Owner (CSPO), Certified Scrum Developer (CSD), Certified Scrum Professional (CSP), Agile Certified Practitioner (PMI-ACP), SAFe Scrum Master (SSM), etc.

  • Collaborates with the Product Owner and teams to understand the objectives, needs and issues of assigned customer area(s)
  • Provides hands-on Agile and Scrum leadership and develops products across two or more teams with specific knowledge of Scrum of Scrums
  • Applies deep knowledge of Agile methods and can operate in a scaled environment, interpreting business issues and recommending practices to resolve complex issues
  • Acts as an Agile champion, shaping Agile practices by providing mentorship and guidance to practitioners, leaders and executives
  • Leads the development teams to identify, clarify and prioritize requirements through backlog development or grooming and sprint planning
  • Schedules and facilitates Agile method activities including sprint planning, stand-up meetings, sprint reviews, and team retrospectives
  • Establishes and reviews the KPIs, metrics and reports used to track, optimize and communicate team progress and performance outcomes
  • Regularly provides open and constructive feedback on team performance and clearly identifies opportunities for skills development, empowerment and mastery
  • Creates a workplace environment where teams freely escalates challenges and facilitates change through positive reinforcement of shared objectives and successes
  • Provides input into employees’ performance reviews for technical and non-technical capabilities
  • Interfaces with other stakeholders to understand competing demands and prioritize requests to ensure the teams can focus on delivering business value every sprint
  • Proactively identifies risks and issues and executes solutions to remove barriers
  • Provides ongoing input on how to best track and manage a portfolio of work across teams
  • Works closely with other IT teams to ensure that the teams have what they need in terms of environment, equipment, training and support
  • Cross-trains with other specialists, Agile coaches or other members of the IT Department
  • Undertakes special projects or assignments as required
  • Performs other related duties as required
  • Learning Agility

    Effective performers continuously seek new knowledge. They are curious and want to know why . They learn quickly and use new information effectively.

    They create and foster a culture of interest, curiosity, and learning.

    Team Management

    Effective performers create and maintain functional work units. They understand the human dynamics of team formation and maintenance.

    They formulate team roles and actively recruit and select to build effective work groups.


    Effective performers generate original ideas, encourage new ways of thinking, explore options, and develop innovative solutions.

    They challenge pre-existing conceptions and offer alternatives. They find new ways to look at old problems. They encourage others to challenge old assumptions and try innovative improvements.

    Organization & Planning

    Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely and effectively prioritize multiple competing tasks.

    They follow through on tasks to ensure changes in technology are communicated effectively.

    Results Orientation

    Effective performers maintain appropriate focus on outcomes and accomplishments. They are motivated by achievement, and persist until the goal is reached.

    They convey a sense of urgency to make things happen. They respect the need to balance short- and long-term goals. They are driven by a need for closure.


    Effective performers clearly and articulately convey technical and other information both orally and in writing to others in a manner appropriate to the listener.

    They write clearly, accurately and concisely, composing project, technical and other required documentation as required.

    Conflict Management

    Effective performers recognize that conflict can be a valuable part of the decision-making process. They are comfortable with healthy conflict, and support and manage differences of opinion.

    They thwart destructive competition or friction and use consensus and collaboration to debate and resolve issues.

    Change Mastery

    Effective performers are adaptable. They embrace needed change and modify their behaviour when appropriate to achieve organizational objectives.

    They are effective in the face of ambiguity. They understand and use change management techniques to help ensure smooth transitions.

    Relationship Building

    Effective performers establish and proactively maintain a broad network of relationships (e.g. colleagues, co-workers, vendors, suppliers, etc.

    They value these relationships and work effectively across the organization by maintaining positive working relationships with peers and others.

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