Keyword : Customer Engineer, Service Engineering Request Number : SCR-010147-002 Number of positions to fill : 1 Location : Longueuil (Quebec) Organisational Unit : 9949-
Regional Turboprops Division : Customer Service Sector : Service Center Level required : Salaried L4I Posting Start Date : 2018-
11-29 Organization Profile : Pratt & Whitney Canada is one of the world’s leaders in the design, manufacture and service of aircraft engines powering commercial and regional airplanes, as well as general aviation aircraft and helicopters.
Our strong reputation for highly skilled personnel (10,000 employees across the globe), our reliable engines and our exceptional aftermarket support service network attract customers from all over the world (over 190 countries).
General responsibilities of the position : Area of Expertise : Act as the focal point and represent the Customer Engineering organization for the internal / external customers as well as in the PMT meetings.
Provides pre-delivery and after-sale support to customers which may include product development, ordering, availability and delivery.
Level of Responsibility : · Provides strategic direction for systems, projects, and programs in area of expertise · Contributes to the company and the industry by advancing the level of knowledge within that discipline · Provides cross-
functional guidance and expertise · Is seen as a leading expert within their field Specific responsibilities of position : Function Description Applies scientific principles to innovate, design, develop, and implement technologies, components, sub-
systems, machines, tools, and systems to ensure compliance to specifications, requirements, and customer guarantees across applicable operating conditions.
Ensures novel ideas and implementations are captured and protected using applicable IP processes and tools. Discipline Description Acts as customer and field service interface.
Drives improvements based on end user experience. Performs corrective actions for field issues, special investigations, and product testing.
Includes Power Plant engineers.
These include maintenance and operational practices, quality escape management and product improvements through engineering activity.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any legally-protected factors.