Requisition ID : 48732
Join the Global Community of Scotiabankers to help customers become better off.
The Administrative Associate’s primary focus is to assist an Advisor in the day to day trading and the administration of their business.
The Administrative Associate may support more than one Advisor who may have different types of business.
Ensure a high level of client service by : Supporting advisor in the regular review of clients portfolios to identify client needs for Team of Experts services Reviewing the portfolio to ensure it meets the current or updated risk profile and aligns with applicable investment program Gathering research & product information from internal and external sources Entering client trades as directed by client or Advisor Remaining up to date with all the regulatory rules and trading activities as it relates to client
Ensure effective client administration by : Following up with clients on missing documentation required as per the industry regulatory requirements Maintaining client files and information of the appropriate systems Checking daily trades and all system entries in accounts for timelines and accuracy Responding to client inquiries in a timely, responsive manner Resolving issues and effecting client transactions expeditiously and accurately, escalating issues to Advisor when appropriate Issuing instructions for client withdrawals, deposits, swaps and transfers according to client or Advisor instructions Ensuring all client interaction is accurately documented Understanding the required documentation for all client account types
Provide marketing assistance to the Advisor by : Identifying opportunities to gather additional assets and / or increase revenue within the existing client base (i.
e. referrals, consolidation of assets, insurance, etc ) Developing, distributing and maintaining marketing materials Organizing client events, including lunch & learns, seminars, client appreciation Maintaining or co-
ordinating electronic marketing Managing the approval process for all marketing and mass communication
Supporting the growth of the Advisor by : Reviewing and reducing all restricted accounts Managing the Bank referral process Assisting in idea generation Reviewing the daily commission reports and follow up on unpaid commissions Tracking the Growth Bonus payments and follow up Preparing, analyzing, and presenting reports and recommendations, financial plans / concepts, insurance, annual trading summary etc.
to the Advisor for review Providing recommendations for improvement to business processes, additional value to clients, and utilization of our Team of Experts
Contribute to the effective functioning of the branch team by : Building effective working relationships across the team and with various business line and corporate function contacts Maintaining a high level of customer service Facilitating a culture of open and honest communication Actively participating and contributing to touch bases and team meetings Encouraging the generation of new ideas and approaches Actively sharing knowledge and experience to enhance the development of all team members Developing and executing a meaningful employee development plan
The Administrative Associate will review and / or escalate to an Advisor any client issues that may put the firm, the Advisor, or the bank at risk.
The Administrative Associate will work regularly with Microsoft Office Suite of Products, Charles River (trading platform), Salesforce (CRM) and other related software, applications & resources to support the business.
Must adhere to regulatory requirements of IIROC and keep their license in good standing
Education / Work Experience
Excellent verbal & written communication skills, strong organizational skills, takes initiative and effectively works independently and strong ability to maintain deadlines.
Understands industry and firm’s compliance regulations & requirements.
Ability to take direction well from Advisor(s) related to client trading activity.
Canadian Securities Course Completion (CSC)
Conduct & Practices Handbook (CPH)
Investment Representative Training (IRT)
Location(s) : Canada : Nova Scotia : Halifax
As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries.
We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know.
We will work with you to provide as seamless a recruitment experience as possible.