Solution Consultant
Resolver
Edmonton, Alberta
2d ago

Description

As a Solution Consultant, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver’s SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices.

You'll partner with Consultants, Solution Architects and Project Managers to impress customers with implementations that typically take 3- 6 months - but don't worry, you'll be working on multiple projects at once that will keep things interesting but not overwhelming!

You’ll get to work with a passionate, proactive team who will support you to be successful as you grow professionally. You’ll collaborate daily and voice will contribute to a great organization (that’s us by the way!)

Deliverables :

Project Delivery (90%)

Measures of success : customer feedback (NPS, references), peer feedback, utilization, and project margin

You’ll enable customers to take maximum advantage of our software by leading and participating in the delivery of software implementations.

Consultation

  • Educating customers on what’s required for successful implementations
  • Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices
  • Project Management

  • Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables
  • Controlling and communicating project scope, schedule, budget, and risk to customers and management
  • Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize time to value
  • Business Analysis

  • Gathering and documenting customer functional and technical requirements
  • Configuration

  • Configuring the software based on the solution design performing quality assurance to minimizing rework (no coding required)
  • Training

  • Delivering administrator, train-the-trainer, and end-user training sessions, and authoring training materials as required (including documents, decks, videos, etc.)
  • Presales Support (5%)

    Measures of success : timely and accurate work estimates, Statements of Work, development of estimation processes, and tools

  • Collaborate with the Sales team and lead presales activities with customers which result in a common understanding of project success factors, scope of work, and cost of the required Services.
  • Product Management (5%)

    Measures of success : evidence of capturing and sharing relevant market feedback

  • Establishes a communication channel with Product Management to share market feedback and gain insight into the product roadmap
  • Measures of success : customer feedback (references, NPS, upsell), utilization and peer feedback

    People who Excel :

  • Bachelor’s degree or College Diploma in Computer Science / Information Systems or equivalent
  • 5+ years of prior experience in delivering enterprise off-the-shelf software or incident management solutions
  • Experience with Visio, MS Project, MS Office, and CRM’s such as Salesforce
  • Experience within Incident Management, Investigation and Case Management, Security Risk Management
  • You love to make customers happy regardless of any obstacle!
  • You’re a go-getter with an excellent ability to manage ongoing projects simultaneously
  • You have exceptional communication skills and get pumped speaking with customers
  • You’re a self-starter who can take charge of tasks with minimal direction (we’re not fans of micro-management)
  • You’re accountable for your work! You take the time to invest in research, learning, and practice to make yourself an expert in your field!
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