Solution Consultant
Edmonton, Alberta
2d ago


As a Solution Consultant, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver’s SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices.

You'll partner with Consultants, Solution Architects and Project Managers to impress customers with implementations that typically take 3- 6 months - but don't worry, you'll be working on multiple projects at once that will keep things interesting but not overwhelming!

You’ll get to work with a passionate, proactive team who will support you to be successful as you grow professionally. You’ll collaborate daily and voice will contribute to a great organization (that’s us by the way!)

Deliverables :

Project Delivery (90%)

Measures of success : customer feedback (NPS, references), peer feedback, utilization, and project margin

You’ll enable customers to take maximum advantage of our software by leading and participating in the delivery of software implementations.


  • Educating customers on what’s required for successful implementations
  • Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices
  • Project Management

  • Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables
  • Controlling and communicating project scope, schedule, budget, and risk to customers and management
  • Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize time to value
  • Business Analysis

  • Gathering and documenting customer functional and technical requirements
  • Configuration

  • Configuring the software based on the solution design performing quality assurance to minimizing rework (no coding required)
  • Training

  • Delivering administrator, train-the-trainer, and end-user training sessions, and authoring training materials as required (including documents, decks, videos, etc.)
  • Presales Support (5%)

    Measures of success : timely and accurate work estimates, Statements of Work, development of estimation processes, and tools

  • Collaborate with the Sales team and lead presales activities with customers which result in a common understanding of project success factors, scope of work, and cost of the required Services.
  • Product Management (5%)

    Measures of success : evidence of capturing and sharing relevant market feedback

  • Establishes a communication channel with Product Management to share market feedback and gain insight into the product roadmap
  • Measures of success : customer feedback (references, NPS, upsell), utilization and peer feedback

    People who Excel :

  • Bachelor’s degree or College Diploma in Computer Science / Information Systems or equivalent
  • 5+ years of prior experience in delivering enterprise off-the-shelf software or incident management solutions
  • Experience with Visio, MS Project, MS Office, and CRM’s such as Salesforce
  • Experience within Incident Management, Investigation and Case Management, Security Risk Management
  • You love to make customers happy regardless of any obstacle!
  • You’re a go-getter with an excellent ability to manage ongoing projects simultaneously
  • You have exceptional communication skills and get pumped speaking with customers
  • You’re a self-starter who can take charge of tasks with minimal direction (we’re not fans of micro-management)
  • You’re accountable for your work! You take the time to invest in research, learning, and practice to make yourself an expert in your field!
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