Junior Service Desk Analyst (New Graduate)
Southlake Regional Health Centre
Newmarket, Canada
7h ago

Job Description Junior Service Desk Analyst (New Graduate)

Company Bio

Building healthy communities through outstanding care, innovative partnerships, and amazing people.

Join our team and together we will forge a new path to meet the changing needs of our growing communities and champion a culture of exemplary care to deliver clinical excellence by creating an environment where the best experiences happen.

Through new partnerships, a relentless focus on quality and sustainability, and a dedication to the best patient and provider experience, Southlake will improve the health of our communities and shape the future of healthcare.

Job Summary

  • College diploma or University Degree in the field of Computers / Technology
  • 0-2 years working experience in the field of IT preferably in a Service Desk environment
  • 1-2 years’ experience in customer service / technical support environment
  • Ability to communicate verbal and written information in a clear, friendly, detailed and informative manner
  • Experience with Windows operating systems (7 and 10), Apple devices, tablets etc.
  • Basic understanding of domain and its services (DNS, DHCP, GPO, AD etc.)
  • Familiarity with MS Office suite (Word, Excel, PowerPoint etc.) as well as Office 365
  • Strong interpersonal, analytical and organizational skills
  • Ability to work under pressure in a busy Service Desk environment
  • Strong work ethic and Team oriented player
  • Committed to expanding technical knowledge and skills while growing within the role.
  • Excellent attendance record is required
  • Ability to multi-task
  • Reliable and trustworthy
  • Typing skills (50wpm or better)
  • Closing Statement

    At Southlake Regional Health Centre, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities.

    Southlake Regional Health Centre is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

    It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace.


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