Tokyo Smoke became a household name in cannabis long before the first legal gram was ever sold. Through our award-winning concept of combining craft coffee with cannabis accessories and lifestyle goods, Tokyo Smoke has been revolutionizing cannabis retail well before 10 / 17.
In addition to our Tokyo Smoke coffee shops, we now operate a growing network of beloved cannabis dispensaries. A proud part of the Canopy Growth family, we are now better positioned than ever to write cannabis history.
As we continue to expand our retail presence opening dispensaries across Canada, we are sparking something good’ through our community-focused, education-led and elevated shopping experience.
A major driving force behind this growth is, of course, our team. Our retail team brings the Tokyo Smoke brand to life sharing thoughtful, intentional and accessible education with our guests.
We make memorable retail experiences and consistently exceed our guest’s high expectations.
Joining us sparks an opportunity for you to be part of an industry-leading company alongside an ambitious and growth-focused team.
At Tokyo Smoke, we’re passionate about cannabis normalization and educating our community on how cannabis can ignite an intent-driven life.
If you are ready to be a trailblazer and make history here with us, we want to meet you!
Reporting to the Store Manager, the Store Compliance Specialist is a brand ambassador and a key role within our organization.
The Store Compliance Specialist is exceptional at interacting with guests while assessing them for signs of intoxication and checking their identification.
As a first point of contact for guests, you understand what it means to be a brand ambassador, assisting in creating intentional customer experiences and creating community by developing authentic relationships with our customers.
Recognizing that we operate in a highly regulated industry, the Store Compliance Specialist brings immense value to our retail locations, by protecting our ability to continue doing business.
Assist in ensuring regulatory compliance at store level
Greet guests as they enter the store, checking identification and assessing intoxication
Tactfully refuse entry or service to guests who cannot produce identification or appear intoxicated
Successfully drive sales by educating on the Tokyo Smoke brand and products
Demonstrate a high level of cannabis knowledge and curate experiences that go above and beyond expectations
Seek opportunities to contribute to and improve business results on a daily basis
Participate in workplace health, safety and environment initiatives
Lead by example and deliver exceptional, intentional customer service
Act as a strong brand ambassador inside and outside the store
Support your teammates understanding of the evolving regulatory landscape
Assist in asset protection and loss prevention initiatives
Ensure the store meets and adheres to all compliance training and operational standards and procedures (education, security, checklists etc.)
Ensure you are aware of all company communication, rollouts, directives and procedures
Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
Assist the management team in interacting with regulatory inspectors, and reporting on their activities
Encourage and educate on pharmacovigilance
Demonstrate strong time management and organization skills to keep priorities in focus
Be detail oriented, taking notes and reporting accurately on events which occur in the store
Assist in weekly audits of the stores camera system to ensure regulatory compliance
Assist team members in deescalating difficult situations
Assist in enforcing all company policies and programs, ensuring compliance
Recommend solutions and address opportunities for improvement in all areas of compliance, health and safety
Complete tasks as assigned by the Store Manager and Assistant Store Manager
Other duties as assigned
Minimum 1-3 years customer service experience, retail is preferred
Be at least 19 years of age
Able to lift boxes 5-30 lbs
Must be comfortable working evenings and weekends
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
Ability to manage competing priorities in a fast-paced environment
Strong verbal and written communication skills and excellent organizational skills
You are interested in compliance and driven to ensure our stores operate within legislative requirements
You are open to feedback and coaching
You demonstrate high levels of integrity and personal responsibility
You are trustworthy and customer-oriented
Bonus points if you’ve worked in a regulated environment before
Preference may be given to candidates with first aid training