These positions have an approximate end date of September 7, 2020.
This competition will be used to fill multiple casual seasonal positions, part-time and full-time. Please specify on cover letter or resume if you prefer Part-time or Full-time.
Hours - Up to 40 hours per week
Shifts are between the hours of Midnight to 8am or 11pm to 7am (including weekend shifts and holidays). This position requires weekends and evenings as a regular day of work such as Saturdays / and or Sundays.
Please note :
Preference will be given to University of Alberta Students
A mandatory orientation will take place the last weekend of April and the first week of May.
Reporting to the Guest Services Supervisor, the Front Desk Attendant is an integral member of the Hospitality Services team and contributes to an environment focused on meeting the needs of clients.
In particular, this position will assist with setting the standards for customer service at the front desk.
Provides quality customer service to clients / customers in all aspects of Ancillary Services operations
Answers telephones, responds to e-mails, directs inquiries, greets guests / clients / students and provides them with general information;
refers clients to appropriate individual / department for further assistance
Responds to guest inquiries regarding guest accommodation; processes reservations and provides reservation confirmation to guests
Maintains individual guest, group and student information on computerized reservation / housing system
Provides check-in and check-out services for groups, individuals and students
Accepts payments for accommodation, meeting rooms, student housing and ONE-Card
Reconciles daily transactions and payments
High School Diploma, supplemented with related training
Minimum of two years customer service or hospitality experience
Ability to conduct patrols of the residence independently is essential
Effective conflict management skills
Ability to manage stressful situations
Telephone and service etiquette skills are required
Service-oriented, with proven experience in providing exceptional customer service; demonstrated decision-making and problem solving skills
Knowledge of the University community, campus layout and Lister residence; previous leadership experience an asset
Proven computer proficiency using a variety of software applications and a general comfort level in learning and working with new software
Excellent interpersonal, organizational and communication skills (verbal and written), with demonstrated attention to detail and accuracy
Flexibility to accommodate a varied work schedule