Front Desk/Security Attendant (Nights)
University of Alberta
Edmonton, Alberta, CA
3d ago

These positions have an approximate end date of September 7, 2020.

This competition will be used to fill multiple casual seasonal positions, part-time and full-time. Please specify on cover letter or resume if you prefer Part-time or Full-time.

Hours - Up to 40 hours per week

Shifts are between the hours of Midnight to 8am or 11pm to 7am (including weekend shifts and holidays). This position requires weekends and evenings as a regular day of work such as Saturdays / and or Sundays.

Please note :

Preference will be given to University of Alberta Students

A mandatory orientation will take place the last weekend of April and the first week of May.

Reporting to the Guest Services Supervisor, the Front Desk Attendant is an integral member of the Hospitality Services team and contributes to an environment focused on meeting the needs of clients.

In particular, this position will assist with setting the standards for customer service at the front desk.


  • Provides quality customer service to clients / customers in all aspects of Ancillary Services operations
  • Answers telephones, responds to e-mails, directs inquiries, greets guests / clients / students and provides them with general information;
  • refers clients to appropriate individual / department for further assistance

  • Responds to guest inquiries regarding guest accommodation; processes reservations and provides reservation confirmation to guests
  • Maintains individual guest, group and student information on computerized reservation / housing system
  • Provides check-in and check-out services for groups, individuals and students
  • Accepts payments for accommodation, meeting rooms, student housing and ONE-Card
  • Reconciles daily transactions and payments
  • Qualifications

  • High School Diploma, supplemented with related training
  • Minimum of two years customer service or hospitality experience
  • Ability to conduct patrols of the residence independently is essential
  • Effective conflict management skills
  • Ability to manage stressful situations
  • Telephone and service etiquette skills are required
  • Service-oriented, with proven experience in providing exceptional customer service; demonstrated decision-making and problem solving skills
  • Knowledge of the University community, campus layout and Lister residence; previous leadership experience an asset
  • Proven computer proficiency using a variety of software applications and a general comfort level in learning and working with new software
  • Excellent interpersonal, organizational and communication skills (verbal and written), with demonstrated attention to detail and accuracy
  • Flexibility to accommodate a varied work schedule
  • Apply
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