Goals & Outcomes :
The Admin Assistant - Service Dept. will schedule the activities of the service technicians to maximize productivity, while assuring prompt and effective service to customers.
Essential Functions :
Prioritize incoming service calls and coordinate the dispatch of technicians.
Stay in touch with service technicians to schedule inspections, service work and follow up work.
Follows up and schedules preventative maintenance service appointments.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives to achieve satisfaction.
Conduct follow up calls with customers to track and ensure projects are completed satisfactorily.
Reviews service work orders for accuracy and follow-up.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies.
Assist with administrative projects as needed.
Experience working in an office setting.
Problem-solving and conflict resolution skills.
Excellent communication skills.
Customer orientation and ability to adapt / respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.
Proficient in Microsoft Outlook, Word and Excel.
At a minimum High School Diploma or equivalent.
2-3 years experience in a dynamic work environment.
About Paramount Services
Paramount Service Ltd. began as Paramount Restaurant Service Ltd. over 20 years ago. Since then, the company has evolved into a full-
service equipment supply and facility maintenance company based from Winnipeg, Manitoba. Our presence is focused in South West Ontario & North West Ontario, Manitoba and Saskatchewan but we have strong partnerships spanning coast-
to-coast-to-coast across Canada. As part of our full-service commitment throughout the country, we employ refrigeration, HVAC, plumbing and electrical journeymen, handymen, general labourers and we have over 600 subcontractors at our disposal.
Our customer relationships are based on our performance and built on trust. As a result, our customers ask us if we can do more, and we do.
From general contracting to minor service calls, landscape and parking lot maintenance, to hot and cold beverage services, equipment sales to preventative maintenance we do it all.