Service Desk Summer Student - Vancouver
Vancouver, BC, CA
4d ago

Job Category : Student

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we understand that challenges are changing rapidly in every industry.

We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff with experience in over 150 countries to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.

Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.

Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce.

This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.

Title : Summer 2020 Service Desk Co-op Student / Intern Vancouver

Position Summary :

Hatch is currently seeking a co-op student / intern for a position in the Service Desk, Information Technology department in our Vancouver office.

If you have strong communication and interpersonal skills, a positive attitude, and understand innovation, we want to hear from you.

What Will a Career at Hatch Offer You :

You will :

  • Be given opportunities to contribute to complex projects in meaningful ways
  • Work on problems and gain experience in the office
  • Collaborate with diverse teams locally and globally
  • Work in an exciting environment where you can apply your academic learning on a daily basis
  • Benefit from formal and informal mentorship from some of the leading minds and authorities in the industry
  • Participate in local Professional Development Programs, and more to develop your skills
  • Join in charitable, social, and sports activities with other Hatch employees
  • We’re entrepreneurs with a technical soul. Our flat organizational structure creates an atmosphere of openness and participation.

    We build practical solutions that are safe, innovative, and sustainable. Our ultimate goal is to achieve no harm for our people, our clients, and our communities.

    Responsibilities :

    As a co-op student, your duties and responsibilities will include :

  • Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services;
  • Prioritize and manage service support requests in line with expected service levels targets;
  • Monitor and update the service delivery system for assigned tickets and assigned locations and / or projects;
  • Must be able to deploy image and software to computers locally and remotely;
  • Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required;
  • Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead;
  • Promote and adhere to departmental and organizational information security policies, standards and procedures;
  • Perform other related duties incidental to the work described;
  • Strive for excellence in customer service in line with the company values and expectations;
  • Ability to work overtime or flexible time when required.
  • Education and Experience :

  • Currently studying for a college degree with some experience in desktop / technical support in a Microsoft Windows network environment.
  • Proficiency in desktop / technical support in a Microsoft Windows network environment;
  • Ability to support Dell and / or HP laptop / desktop and Microsoft Office software suite is required;
  • Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required;
  • Familiarity with standard helpdesk software and a good knowledge of remote user support;
  • Excellent understanding of MS productivity products, including MS Office2007 and 2010;
  • Application Support for Adobe Acrobat, and other current and new applications that exist within the organization;
  • Windows Active Directory User and Computer Administration;
  • Strong analytical, problem solving and troubleshooting skills;
  • Ability to function well in a team environment;
  • Strong customer focus skills.
  • Competencies (knowledge, skill, attributes) :

  • Ability to learn quickly and to take on new challenges
  • Collaborative team player with excellent interpersonal skills
  • Excellent organizational skills and attention to detail
  • Strong written and verbal communication skills
  • Shows critical and creative thinking and problem solving, and brings forward solutions for our clients' toughest challenges
  • Adapts and embraces change
  • All applications must include transcripts (official or unofficial) to be considered for this position

    We are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate.

    Hatch is an Equal Opportunity Employer that considers employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, marital status, disability or any other protected status.

    If you have any special needs requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

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