Benefit Cosmetics SAS
Boutiques - Chicago
5d ago

Essential Duties and Responsibilities

  • Customer Service-
  • Customer is the number one focus

    Greet customers in 30 seconds or less

    Follow the 8 Step Magic Formula

    Maintain an enthusiastic floor presence

    Build and maintain good customer relationships

    Keep accurate and complete records in the Retail / POS system

    Safeguard and keep all customer information confidential

    Effectively communicate with customers and co-workers

    Ensure customer signs Boutique Salon Guest Book

    Perform only Benefit trained services offered on service menu and ensure customer satisfaction

  • Results-
  • Achieve daily / weekly / monthly individual service goals

    Maintain target services per hour

    Make product recommendations and hand over service customers to Beauty Artists at end of service

  • Teamwork-
  • Promote feel good / fun and gossip free environment for customers and employees

    Build strong positive relationships and treat others with respect

    Be on time and ready to work all shifts

    Be passionate and tenacious

    Act professionally, ethically and with integrity

    Use good judgment

    Ensure that boutique deposits are maintained in accordance with Benefit’s policies; required to go to bank and make deposits.

    Participate in inventory control

    Help maintain clean and safe sales and stock areas, communicate maintenance issues to Boutique Proprietor

    Communicate inventory needs and concerns to Boutique Proprietor

    Properly and accurately register all sales

    Communicate training needs that will result in increased sales to Boutique Proprietor

  • Ensure compliance with all Company and boutique policies and procedures
  • Requirements-
  • Able to perform the following physical duties including, but not limited to :
  • Continuous standing / walking for 8 hours

    Unpacking and lifting boxes up to 30 lbs

    Continuous bending for 8 hours to perform body waxing services

    Stocking and filling shelves, drawers, and show cases

    Cleaning displays and boutique

    Work in a fragrance filled environment

    Employees have physical contact with clients / customers

    Maintain compliance with state board regulations

    Consistent and reliable attendance

    Operate POS system

    This position requires the final candidate to successfully pass an E-Verify check.

  • Qualifications-
  • For Aestheticians : Maintain a valid state issued Aesthetician license; including any additional schooling needed as a requirement

    Proven strong service history

    Flexibility regarding work hours; ability to work nights, weekends, and some holidays

    Can initiate and manage change in a positive manner

    Comfortable and competent at make-up application

    Strong communication skills

    Adept at problem solving

  • Flexible and adaptable to customer needs
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