Représentant des ventes
Thorens Solutions
3d ago

Client Description :

Well established for more than 15 years, our client is a company specialized in wood flooring in the Laval region. With an excellent reputation, they are recognized for their customer service and expertise in the field, offering sale support in their store and installation for their customers as well.

Job Description :

The client is looking for a sales representative in the store that will be responsible to provide exceptional customer service experience to its customers and other related tasks.

Tasks and Responsibilities :

  • Act as a role model by providing an exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products;
  • Consistently achieve or exceed monthly and quarterly individual and store sales goals, enhancing and developing the business;
  • Attract new clients by acting as a Brand Ambassador through networking within the community;
  • Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales;
  • Capture meaningful customer data according to the company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
  • Maintain an active contact with clients regularly and providing appropriate follow-up on all sales or client requests;
  • Ability to discuss with clients and give advice on general trends in the wood flooring world and developments in the luxury market, showing passion for fashionable and luxury products;
  • Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment;
  • Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;
  • Contribute to the daily operations of the store by maintaining a neat and organized showroom and stock room;
  • Support the daily operations of the store when management isn’t present;
  • Help in back store and warehouse when needed
  • Skills required :

  • Minimum 3 years of experience in the wood flooring industry and sales;
  • Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;
  • Proven ability to build lasting relationships with customers and coworkers;
  • Ability to communicate and analyze business needs / trends with senior leadership;
  • Ability to work in a fast moving and dynamic environment;
  • High flexibility and ability to adapt to different customers
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