Member Support Representative
Sun Life Financial
Lethbridge, Alberta
6d ago

Job Description :

Are you driven and passionate about helping others? If the answer is yes, Sun Life Financial is looking for Call Center Professionals to join our team

This is a great opportunity to join our organization and gain immediate exposure to various products and lines of business, while playing a critical role-

Responsibilities :

  • Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up.
  • Inquiries will focus on aspects of the client’s group benefits plan. Topics will include details about their eligibility, coverage and claims.
  • Effectively listen to members and determine the best course of action. Most calls are resolved through well-documented processes.
  • Empathetically assist the member through the claims process.
  • Provide feedback received from clients or from your own observations to help improve the client experience.
  • Achieve productivity, scheduled adherence and quality assurance expectations as well as exude leadership competencies that contribute to a successful team environment.
  • What Sets Us Apart?

  • Sun Life has an active corporate presence in the community, participating in volunteer programs and fundraising initiatives.
  • A comprehensive paid training program to set you up for success
  • Full time position with competitive pay, company benefits, and a retirement investment account.
  • Knowledge gained about our business and products offers you the ability to move into a variety of career paths across the organization.
  • Work with in collaborative, positive and interactive team environment that grooms you for success.
  • What You Bring To The Table :

  • Ability to put our customers first and provide exceptional customer service
  • Available to work between 6am - 6pm, Monday Friday, and overtime when needed.
  • Flexibility and Dependability
  • Open to receiving constructive feedback and coaching to continuously improve
  • Demonstrate exceptional active listening, verbal and communication skills
  • Handle stressful situations in a calm and professional manner
  • Qualifications :

  • Bachelor’s Degree preferred
  • Prior Customer Service Experience preferred
  • Strong written and verbal communication skills
  • Solid computer skills
  • The ability to problem solve and think outside the box
  • The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.

    In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

    Certain sales focused roles have sales incentive plans based on individual or group sales results.

    Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.

    We welcome applications from qualified individuals from all backgrounds.

    Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-

    mail a request to thebrightside sunlife.com.

    We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

    Salary Range :

    34,900 / 34 900 - 50,300 / 50 300

    Job Category :

    Customer Service / Operations

    Posting End Date : 17 / 06 / 2019

    17 / 06 / 2019

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