Outbound Fulfillment Trainer (13-14 Month Contract)
Vancouver, British Columbia, CA
18h ago

We are lucky to be in a position to offer several opportunities to join our team. We're happy to share that we remain COVID-19 free and are continuing to take the necessary precautions such as hand and workstation sanitizing, providing gloves and masks, conducting mandatory temperature checks and establishing physical distance between our workstations to prioritize the health and safety of all our staff.

Founded in Vancouver in 2000, Clearly's mission is to eradicate poor vision in the world - the largest unaddressed disability - by 2050.

Clearly serves this mission and its community by providing people with the most accessible and affordable optical products.

Clearly was the first Canadian retailer to offer eyewear online and is now a global leader in the design, manufacturing, and distribution of glasses, sunglasses, and contact lenses.

We are seeking a mission driven Fulfillment Trainer to join our Outbound Fulfillment team! This position is a 13-14 month contract.

How does one (perfect) workday look like?

Reporting to the Manager, Outbound Fulfillment and working closely with the Fulfillment Team Leader, you’ll spend the majority of your time training new Outbound Fulfillment team members and ensuring they are set up for success from their first day on the job.

You’ll teach them the basics of how to pick, pack and ship out orders, CL pending, receiving, returns and acceptance duties.

You’ll measure team performance, input performance data, assess training gaps and communicate actionable items to ensure everyone is achieving their goals.

You’ll also ensure all training, policy and procedure documents are compliant, up-to-date and communicated accordingly.

You’ll be the point of contact for all team members, fostering an environment of open communication and collaborating with the Fulfillment Leadership team in finding new ways to improve system and process efficiency.

As our Trainer, we’ll also expect you to dedicate time to your own learning, brushing up on innovative training techniques, LEAN principles and general fulfillment practices.

Your main KPIs?

  • Customer Report Error KPI
  • Contact Lens In-Stock Rate
  • Contact Lens Shipped Same Day
  • Why we want you?

  • Because you are someone motivated to make an impact on the quality of life for millions of people
  • Because you know what you are talking about : you have 2-5 years of previous experience working in a warehouse environment
  • Because you demonstrate strong leadership skills and the ability to motivate others
  • Because you embrace LEAN principles and a continuous improvement mindset
  • Because you have strong computer skills (MS Office)
  • Because you are an exceptional communicator (written and oral) and are able to thrive in a diverse environment
  • Because you are a team player, a hard worker and are highly professional
  • Because you have a positive attitude
  • Because you know how to prioritize your tasks
  • Because you know when to step up
  • Because you have a keen eye and attention to detail
  • Because you love solving problems
  • What’s in it for you?

  • You will be a part of a team that is making a difference - improving lives by improving sight
  • Clearly will help you save for your future with 100% matching through our Employee Shareholding & Retirement Savings plans
  • Receive paid time during work hours to volunteer and be recognized for your volunteer hours during non-work hours
  • A total rewards package which includes extended health benefits and an annual flex spending account
  • Opportunities for learning and career development through an annual education allotment and employee lunch and learns
  • 50% employee discount on clearly.ca
  • A company that celebrates successes and recognizes its team
  • Thank you for your interest in joining Team Clearly and for taking the time to apply for this position. If we think your skills and experience align with the needs of the role, someone from our People & Culture team will get in touch with you directly!

    Clearly is an Equal Opportunity Employer and we welcome all applicants regardless of race, gender, sexual orientation, gender identity, political beliefs, family or marital status, religion, physical or mental disability or age.

    We are committed to creating a diverse and inclusive workplace and value the different perspectives, opinions and backgrounds you can bring.

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