The Opportunity :
The successful candidate will be responsible for professionally installing, maintaining, and servicing Smart Home solutions, in accordance with manufacturer specifications and local codes.
You will ensure the safe operation of all installations and correctly instruct customers on proper care and maintenance.
You must be able to cultivate a positive relationship with customers; informing customers about how Reliance can make their everyday life simpler, by recommending products, services and demonstrating your ability to communicate, and provide solutions.
You must have an attitude that drives growth as you will be an integral part of a progressive customer service oriented team, to ensure customer satisfaction.
About Us :
For the past 50 years, Reliance Home Comfort is the industry leader in providing home comfort solutions to over 1.8 million customers across North America.
Our organization has doubled in size and team members over the past 5 years and we are incredibly proud to be recognized by :
Waterstone Human Capital Ltd. as Canada’s 10 Most Admired Corporate Cultures
Waterstone Human Capital Ltd. for Canada’s Most Admired CEO (Sean O’Brien)
Glassdoor as Best Places to Work in Canada
Each day, 2,300 Reliance team members focus on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work.
In 2018 alone, we have donated over $700,000.00 to United Way and Habitat for Humanity.
Why work with us?
A generous compensation plan
A comprehensive benefits package and group savings plan
On-going professional development training and advancement opportunities
WorkPerks savings program
Goodlife Corporate Membership discount
Completed a minimum of Grade 12 or equivalent
Must have a G Driver’s License
Must be physically capable of performing all work required of this position including but not limited to, frequent lifting of weight of 25 to 50 kg, bending, occasional squatting / kneeling, working indoors and outdoors in all types of weather, must be able to work with approved protective workwear in dusty or slippery work environments
Must demonstrate ability to understand / learn new technologies (i.e. Electronics, mobile applications)
Experience with installing smart home equipment is an asset
Must be able to communicate clearly and effectively, both in written and verbal communications
Possess strong interpersonal and problem-solving skills with outstanding customer service and organizational skills
Very punctual and dependable
Maintain company vehicle to neat, clean and safe standard
Ability to take direction and work with a minimal amount of supervision
Be willing and able to work rotating shifts and standby duties as required, including weekends
Familiarity with HVAC controls is an asset
Gas Fitter 2 License an asset
Paid training will be provided
Represent Reliance in a professional, and courteous manner on each and every call; you are a proud ambassador for our company
Professionally install and service smart home devices including but not limited to, Nest Thermostats, Hello Door bells, Google Home devices
Create solutions to simplify customers’ everyday lives
Ensure personal and customer safety by utilizing health and safety guidelines
Provide superior customer service by way of positive customer interaction
Educate customers about system capabilities and provide clear operational instructions, options and recommendations
Contribute to business growth by lead generation. Explain, educate and promote the value of Reliance’s products, services and programs on every call
Other duties, as assigned by management
Please note that this position requires a Criminal Background Check and Driver’s Abstract be completed for potential candidates.
This check must be satisfactory in order for an employment offer to be extended unconditionally.
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.